Asia Pacific

Senior Executive/Assistant Manager, Talent Management

Wed, 10 Apr 2024 08:31:00 Z

Role purpose

To work alongside TM Business Partners and Graduate Recruitment Manager to provide top quality, consistent and seamless support to the Principals / Partners in Hong Kong on all matters relating to People Management including graduate recruitment, experienced hires, manage the employee lifecycle for both timekeepers and PBS staff.

Main responsibilities

General HR Operations

Work alongside the Talent Business Partners in providing support to the Practice Groups and Functional teams in relation to people matters, including but not limited to:

Support employees' life cycle process, including document drafting, on-boarding and off-boarding activities, etc
Ensure data integrity in HRIS (SuccessFactors, HR2, leave system, etc), generate reports and analysis as required
Support and coordinate the administrative work on monthly payroll, MPF enrolment and medical insurance
Build relationships and work with Partners, functional heads and practice groups on a frequent basis
Responsible for the administration of all Hong Kong Law Society (HKLS) reporting submissions, Hong Kong Practicing Certificate applications, Registered Foreign Lawyer application, Notification of Changes, OLQE, Annual Return etc.
Responsible for ESSAR Professional Indemnity renewal and quarterly return
Provide administrative and logistic support to the Talent Management department in the provision of a full spectrum of HR related functions.
Work collaboratively with other HR function teams
Conduct new joiner induction
Perform HR ad-hoc projects as assigned

Graduate Recruitment

Supports the Graduate Recruitment Manager (GR Manager) throughout the graduate recruitment cycle, including:

Manage the end to end interview process including maintaining the system, screening applications, scheduling interviews and issuing offer
Assist with planning and organisation of university recruitment events such as preparing marketing materials & setting up the events
Update the HR System with all new joiners for all student programmes, interns and trainees
Assist with administrative tasks for the TM team when required
Process graduate recruitment related invoices and payments and organise overseas secondments, including visas, accommodation and other queries
Manage the Law Society enrolment procedures for trainee solicitors and admission procedures for newly qualified lawyers
Attend law fairs & events and represent the company and to promote the summer holiday scheme

Requirements

Bachelor degree or above
Minimum 5 years of relevant experience in a law firm or professional services environment
Experience in graduate recruitment or trainee development would be preferred
Ability to build and maintain positive working relationships with internal and external stakeholders
Able to work independently and as a team player in a fast-paced environment
Experience of Hong Kong Law Society requirements and experience in SuccessFactors would be an advantage
Excellent organisation and time management skills
Fluency across spoken and written Cantonese, English and Mandarin
Proficiency in Word, Excel, PowerPoint and Outlook
Flexible, adaptable and a fast learner

IPTech Intern

Tue, 09 Apr 2024 11:11:00 Z

Role Type: Part-time or full-time

Office location: Hanoi

Main responsibilities:

Conduct legal research mainly focusing on Intellectual Property (IP) and related laws and regulations
Assist IPTech lawyers with drafting legal update briefings, reviewing case documents, translating legal documents, and preparing survey reports
Attend internal IPTech training sessions

Key relationships

IPTech Practice Group Leader
IPTech Special Counsels and Associates
IPTech Executives

Requirements:

General

Third-year and final-year law students from Hanoi Law University, University of Law - Vietnam National University, Foreign Trade University, National Economics University, and Diplomatic Academy of Vietnam
Strong written and verbal communication skills, with ability to present complex ideas
Highly motivated, quick learner with close attention to detail
Excellent analytical, organizational and planning abilities
Able to handle pressure and sensitive matters, with the flexibility to work both independently and as part of a team, and exhibiting a proactive and solution-oriented approach
Proficiency with relevant firm computer software programs (e.g., Outlook, Excel, PowerPoint) with the ability to learn new applications

Technical

Strong understanding of Vietnam's legal framework
Knowledge of Vietnam's regulations and enforcement environment in the relevant practice areas
Familiarity with or experience in the IP field, particularly trademarks or copyright, is a plus

Singapore Summer Internship Programme

Fri, 05 Apr 2024 09:07:00 Z

Experience The Business

An internship at Baker McKenzie Wong & Leow will give you a real insight into what it is like to work with us and will help you make an informed decision about your future. Our unique Singapore internship programme is designed to provide you with:

an introduction to our firm and the type of work we undertake, both in Singapore and elsewhere;
an opportunity to experience first-hand our extensive training programmes;
a commercial perspective, to complement your legal education; and
practical skills to help you further your career.

Our aim is to make your internship experience a genuine one. You will sit within one of our practice groups, will be assigned an individual mentor and every effort will be made to involve you in real work for real clients.

Expand Your Horizons

Ours is a programme designed for people who enjoy a challenge and want new opportunities. Who are strong academically and practical in their approach. Who like taking responsibility and getting things done. Who express themselves confidently while staying open to new things. Who seek a friendly and inclusive culture where making a difference to our local and global communities matters.

Ready To Explore Our World?

We invite you to meet our people, learn about our work and discover the opportunities we offer.

Applicants should be a second year law student with results indicating they will achieve a minimum of a 2:1 or equivalent in their degree.

You will need to include a cover letter, full curriculum vitae and copies of your latest university transcripts. Covering letters form an important part of your application. They should outline your interest in the Firm, and give an overview of your motivation for selecting your preferred area of practice.

Our Summer Internship Program have three intake across May, June & July:

13 May - 31 May 2024*
3 June - 28 June 2024
1 July - 26 July 2024

*Our May internship intake will be three weeks

Applications will open on 8 December 2023, 9 am, until 31 January 2024, 11:55 pm.

(*When submitting your application through our online portal, please ensure that you have filled in and uploaded all necessary information. Your application will only be considered once you have received a confirmation email from the Singapore Graduate Recruitment Team. Please note that we do not review applications on a rolling basis.)

Tax Practice Training Contract (2024)

Fri, 05 Apr 2024 09:05:00 Z

Wong & Leow offers a number of Practice Training Contracts (PTC) each year to Singapore graduates with the requisite academic qualifications and attitude. Currently, we are looking for individuals who are keen to train and subsequently pursue a career with our Tax Practice group in 2024.

Our Trainees get the best of both worlds: a thorough grounding in Singapore law and practice together with exposure to multi-national clients and the opportunity to exchange knowledge with the best legal minds from all over the globe through Wong & Leow’s joint law venture with Baker McKenzie.

Supervising Solicitor & Mentors

You will be assigned a Supervising Solicitor (qualified under Rule 5 of the Legal Profession (Practice Training Period) Rules 2009) and a mentor to oversee your on-the-job and formal learning. Our Supervising Solicitors are listed below.

We also have an Associate Mentor programme to assist our Trainees with the transition from graduate to lawyer. These Associate Mentors provide an informal support network, for example, they act as a sounding board and as a first port of call if you have questions or concerns.

Maximise your potential

As a firm, we are deeply committed to training world-class lawyers – we want to help you develop as far and as fast as your talents and drive will take you. In addition to your on-the-job training, we have developed a formal Trainee Programme in order to provide you with:

an introduction to our firm and the type of work we undertake
an understanding of the skills and personal qualities you need to be successful at each stage in your career
training in the technical and professional skills you need to maximise your potential
training that complies with all relevant Singapore regulations.

More specifically, our Trainee Programme includes:

Induction: Prior to joining the practice groups, you will attend induction training so as to help you hit the ground running.
Technical legal training: Each of our practice groups runs internal training sessions covering technical legal issues relevant to that team. We also run separate, Trainee-specific seminars which cover the fundamental issues that arise in each of our practice areas so that you get a thorough grounding in commercial law
Professional skills development: There is more to being a successful lawyer than just knowing the law. We will help you maximize your potential, for example by providing training in presenting, drafting and client management.
Ethical conduct: It is vital that all of our lawyers adhere to the highest standards when it comes to professional conduct and responsibility. We run sessions on ethics, professional responsibility, court etiquette and risk management to ensure that you fully understand what is expected of you.

Practice Areas

Our Trainees are exposed to at least two of the following practice areas:

Civil litigation
Corporate transactions
Conveyancing

Develop Successfully

Your development will not end with the completion of your Practice Training Contract. Our innovation and excellence in training and development is recognized by independent third parties – for example, Harvard Business School selected Baker McKenzie’s talent management approach for two of its best practice case studies and we approach performance management and development in an integrated way.

The foundation of our approach is our Development Framework, which clearly describes the skills and personal qualities you need to be successful at each stage in your career with us. We work with you to create an individual development plan and personal career goals.

Work and think Globally

Being global is in our DNA. You will begin to build your global professional network straight away by working with our international clients and colleagues. We pride ourselves on our global integration and offer several opportunities for you to experience legal cultures different to your own during your career with us. We run an Associate Secondment Programme where you may apply to work elsewhere in the Baker McKenzie network for three months. We also hold regular regional training programmes which bring together lawyers from around the Asia-Pacific to learn together.

To apply, you will need to submit a covering letter, together with a full curriculum vitae and copies of your university transcripts. Covering letters form an important part of your application. They should outline your interest in the Firm, the PTC year you are applying for and give an overview of your motivation for selecting Tax as your preferred area of practice.

If you have any questions regarding our Practice Training Contract, please submit your queries to Singapore.GraduateRecruitment@bakermckenzie.com

Supervising Solicitors

Tax

Allen Tan & Dawn Quek

Analyst, SharePoint Solutions

Wed, 03 Apr 2024 15:51:00 Z

The Analyst, SharePoint Solutions will carry out tasks that provide high-value productivity and collaboration solutions within the Firm's intranet and extranet systems.

Responsibilities:

Incident Management:

Resolve technical and functional issues and requests on the Firm's intranet and extranet systems within established quality metrics
Coordinate relevant information relevant to incident resolution between users and support teams as necessary
Escalate issues to the appropriate support team following the correct escalation procedures
Replicate issues, test possible resolutions and workarounds
Log and update ticket/tracker
Oversee related communications between end users and support teams (e.g., provide updates, follow up, etc)

Project Management:

Carry out project-related tasks within the Firm's intranet, extranet, and tangent applications
Build and customize sites; apply HTML, CSS, JS and JSON codes as required by business case
Create solutions with the use of Power Platforms and/or Nintex Workflow and forms as required
Verify requirements details with the user
Provide updates and progress to stakeholders or trackers
Provide documentation and instructions

Product and Business Support:

Apply known industry practices on good web design and usage
Provide walkthroughs and demonstrations
Provide documentation
Participate in testing activities
Suggest product enhancements and customizations according to business usage
Test and verify fixes following testing processes and cycles
Process user profile updates
Provide on-call support

Work Management and Operational Efficiency:

Log and close support tickets; update work trackers
Comply with admin-related procedures
Ensure smooth transition and handover for tasks when on leave

Skills and Experience:

Bachelor's degree, preferably in Business or Computer Science -OR substantial equivalent experience
Some hands-on experience with Microsoft SharePoint 2016 or above is required. Current experience with SharePoint M365 AND/OR current Microsoft certification is preferred
Experience working in a legal environment preferred, but not mandatory
Knowledge of management and configuration of Microsoft 365 applications, including but not limited to SharePoint Online, MS Teams, Power Platforms and OneDrive
Experience with SharePoint 2016/2019/SharePoint Online is considered a strong plus
Top-notch programming skills and in-depth knowledge of HTML/CSS, preferably HTML5, CSS3, Javascript, and/or JQuery
Experience working within a SharePoint-based environment
Experience working with Nintex Workflow, Nintex Forms, Quick Apps, InfoPath a plus
Experience working with extranets plus

Non-Technical Skills

Above average written and spoken English communication skills
Superior problem-diagnosis and creative problem-solving skills
Project management and organizational skills to manage multiple tasks within time constraints
A self-starter able to work responsibly and professionally by self or with teams in a global environment Minimum Education/Experience

NOC Analyst I

Wed, 03 Apr 2024 15:38:00 Z

The NOC Analyst I will be responsible for the operation and support of the Firm's IT Infrastructure during the shift through continuous monitoring and handling of system-related incidents, and performing ad-hoc and routine tasks. This position operates in a shift pattern mode as the NOC Team is onsite in Global Services Manila (GSM) 24 hours x 365 days a year. Aside from this, the role holder is expected to be on-call in case of IT infrastructure critical incidents and emergencies requiring their services.

Responsibilities:

Provide 24/7 monitoring, troubleshooting, and resolution support for IT Infrastructure related issues - Server, Network, Messaging, Database, Desktop/Citrix, Backup, and VoIP following established procedures. Uses existing procedures to solve routine or standard problems
Provide support on incidents coming from the Technology Help Desk, on-site staff, system owners, and other technical teams following established procedures
Performs routine and/or repetitive tasks within defined instructions and/or existing procedures such as Server OS Upgrades, Server Resource Expansion, Server Build, Server Decommission,
Scheduled Shutdown/Power Up, DNS, Server Reboots and Migrations, etc
Consult, escalate, and/or receives instruction, guidance, and direction from more senior-level roles
Assists in monthly MS Patching deployment and remediation for all Servers
Perform day-to-day tasks and assignments per operational processes in compliance with required targets and metrics.
Comply and adhere to operational processes and security policies
Applies basic skills while developing specialized skills in procedures, operations, techniques, tools, materials, and/or equipment relevant to the role on an ongoing basis through available training such as instructor-led, CBT, etc.

Skills and Experience:

Bachelor’s degree in Information Technology or Computer Science
General knowledge of IT and its function to monitor and troubleshoot problems, provide system support
Experience in a NOC or IT operations environment
Working knowledge in ticketing systems such as ServiceNow
Working experience with systems monitoring/alerting software such as System Center Operations Manager (SCOM) and SolarWinds
Working experience in one or more of the following areas: Windows Servers, Databases, Backup, and Networking
Availability to work varying shifts: Day time, afternoon, and night rotational shifts
Ability to work well with a team in a fast-paced, constantly changing environment and follow instructions from management and senior colleagues.
Good analytical skills in identifying and resolving problems, assessing risks, and evaluating technical solution alternatives
Good decision-making skills in making a logical and proper judgment as to when to escalate the incident to 3rd-level support
Discipline and sense of urgency, responsibility, and accountability
Good presentation and communication skills
Follows established procedures and processes to meet agreed SLAs

New Business Intake Coordinator

Wed, 03 Apr 2024 14:14:00 Z

The New Business Intake Coordinator will assist in providing an efficient and effective service to Firm Partners and offices in opening new and existing client registrations and matters; guide Partners to ensure compliance with ethical and legal duties to avoid conflicts of interest and in meeting professional responsibility obligations.

Responsibilities:

Provide all aspects of support to the Firm, its Partners, and offices about the New Business Intake (NBI) process
Diligently review new client and new matter information submitted via the Firm’s intake system; assist with identification of possible conflicts of interest; verify that our Standard Terms of Engagement are in place with the client; ensure compliance with Firm policies and procedures; and confirm that all client/matter information in the Firm’s central records is accurate
Conduct online investigation of prospective clients using online databases (such as Pacer, Lexis Nexis, etc.), business intelligence databases (D&B, Hoovers), Government Watch Lists (World-Check), and the public domain searches (Google, etc.) to facilitate the identification of high risk and negative findings, which must be communicated to NBI Management and the Risk and Compliance team
Make sound and educated decisions regarding the existence and validity of possible conflicts of interest and clearance of identified conflicts of interest through liaison with Firm Partners and offices
Review Engagement or Assignment Letters for compliance with Firm and departmental guidelines and policies
Ensure Standard Terms of Engagement are applied to all client engagements and, where applicable, ensure exceptions to Standard Terms of Engagement have been approved by the EC-Sub Committee, and are tracked and recorded accordingly
Engage and collaborate with team members through the presentation of ideas and recommendations regarding best practice, continuous improvement, departmental processes, policies, and procedures
Provide support and assistance on important team projects and initiatives, when required

Skills and Experience:

Bachelor's degree or previous experience in a client onboarding role
Excellent working knowledge of Microsoft PowerPoint, Word, Excel, and online research tools
Ability to make effective, accurate decisions, judgement calls, and reliable recommendations with support from team members and Management, where necessary
Professionalism and the ability to influence in a positive manner
Excellent interpersonal skills with a positive customer service-oriented attitude
Ability to engage and collaborate with team members locally and across other Centers
Excellent time management and organizational skills, with the ability to work well under pressure, manage workloads, meet deadlines and prioritize efficiently
Ability to leverage consultant resources and utilize information appropriately
Exceptional problem-solving, critical thinking, and analytical skills
Ability to contribute ideas for process improvements and adapt easily to procedural changes
Excellent written and oral communication skills demonstrated in interactions with all colleagues throughout the Firm as well as Partners and Management
Positivity and the adoption of a solution-based approach in all aspects of work
Flexibility to work a reasonable shifting schedule is required

Business Research Supervisor

Wed, 03 Apr 2024 14:05:00 Z

The Business Research Supervisor will provide business and client research support to the Firm's global client program and other key Firm priorities by answering business research inquiries, developing various business intelligence reports, assisting in strategic research projects, and managing the team's platforms and other administrative requirements, within the context of the firm's Information and Research (I&R) strategy; to act as a point of contact for business research requests and inquiries; to manage and supervise the Business Research Specialists and Business Research Analysts

Responsibilities:

Service Orientation:

Maintain and build strong relationships with in-market I&R Managers and Research Librarians, BDMC Directors and Managers, Country Knowledge Partners and Lawyers, the end-to-end Business Research team and Information Product Management team, and other Knowledge Services teams
Demonstrate value through effective communication with stakeholders and key relationships
Oversee the provision of the Research & Information Alert services as directed and defined by the Service Owner for Research and Information alert services

Knowledge & Expertise:

Understand and promote the role and functionality of the firm's business research, content, and information repositories and resources
Develop strategic research and business intelligence reports on companies, markets, and industries in support of the Firm's growth priorities
Propose actionable insights (e.g., recommendations, business opportunities/leads) into client, market, and industry research reports based on external and Firm data
Support planned and ad hoc research projects
Coordinate with relevant teams within and outside of the department in the conduct of research, as needed
Help conceptualize/improve research report templates, formats, and product offerings
Undertake business and client research on request from lawyers, in-market research librarians, and BDMC staff, and proactively when aware of users' areas of interest, and support and delivers high-quality and relevant products and responses promptly as required
Demonstrate ongoing learning and professional accountability that cultivates communication and collaboration, fostering immediate and long-term goals
Support the development and delivery of research training plans and programs for trainees, lawyers, and other staff, and assesses learning opportunities for workplace excellence
Ensure and facilitate timely access to relevant business, industry, and client information and research resources to support lawyers/BDMC providing advice to clients
Work with regional I&R Managers, Research Librarians, and Senior Manager, Research & Information Alerts, and liaise with internal clients to learn about their business focus and information needs
Apply industry thinking, initiative, and experience when providing information and research

People Management:

Effective and proactive management of the Service Centre Business Research team and other Knowledge team members as required
Collaborative, supportive, team player working with in-market Research Librarians, other Business Research team members, Knowledge Services staff, and the wider Information & Research and Knowledge Communities

Work Management:

Support and participate in the adoption and use of Knowledge and I&R solutions
Participate in and lead projects as requested; supervise other team members as required
Aware of and participates in the Firm's and I&R group goals. Participate in setting and aligning I&R group goals with PG and IG goals, managing resources, and evaluating use. Report on usage and space management
Contribute substantively to the provision of the Information & Research services

Skills and Experience:

Bachelor’s degree in business, management, economics, social science, communications research or legal studies
Solid research background, with relevant research and writing experience
Experience in leading and managing a team of research professionals, allocating work, and developing their careers
Strong knowledge of secondary research processes and techniques
Good understanding of financial analysis
Excellent written, verbal, and interpersonal communication skills
Proficiency in MS Word, Outlook, PowerPoint, and Excel, as well as familiarity with database management
Familiarity with transactional and general research tools and databases such as Capital IQ, Mergermarket, Thomson One, and LexisNexis
Experience in creating infographics is an advantage
Commitment to outstanding client service
Willingness to work outside normal office hours, as needed
Ability to manage multiple stakeholders, build strong relationships virtually, communicate effectively, comfortable working in large, complex environments, highly credible and persuasive
Strong people management and organizational skills; ability to prioritize and manage people's time to meet deadlines
Demonstrated ability to drive results and a sense of urgency in setting strategies and executing against the objectives
Proven ability to influence, interact, and consult with senior leaders, strong collaboration skills, and effective stakeholder management
Strong communication skills, and highly credible presentation skills
Comprehension of a diverse set of knowledge and information resources

Analyst - On-site IT Support

Wed, 03 Apr 2024 02:54:00 Z

Why Baker McKenzie?

At Baker McKenzie not only do we pride ourselves on leading pay and a great culture, joining a leading Global Law firm provides unique development opportunities to grow in a highly supportive working environment throughout all stages of your life. We know our people value flexibility around when and where they work. We are committed to offering a more adaptable way to work, and we call this bAgile. As a highly valued employee we will also provide you with an extensive range of wellbeing, recognition & benefits offerings.

For more information on our benefits click here

The Role

We are currently looking for an Analyst - On-site IT Support to join our Technology group in Melbourne.

The Team

The Firm's Technology function is responsible for designing, developing and maintaining the firm's global technology infrastructure, including architecture, hardware, software, computer networking, communications and data management. The function works closely with lawyers, clients and PBS functions to ensure our technology offering is best-in-class and forward-thinking, allowing the Firm to provide its clients with cutting-edge, innovative legal and business advice via up-to-date technology products and solutions.

Responsibilities

To ensure the proper functioning of personal computing and office technology so that end users can most efficiently and effectively accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving customer requests and escalations from the Global Technology Help Desk. Problem resolution will involve the use of incident management tools, as well as hands-on support at the on-site level.

Perform hands-on fixes, including installing and upgrading software, installing hardware, managing mobile devices, supporting video conference equipment and software, and configuring applications
Own and drive issues to resolution including escalation to specialized resources within the broader IT organization. Remain engaged on issues until resolution
Provide technical support for client facilities such as video conferencing and in-room systems, along with audio conferencing services
Participate in improvements as they relate to the on-site IT environment
Serve as an advocate for the organization’s information security management system. Assist customers to work efficiently within the ISMS framework
Test fixes to ensure problems have been adequately resolved
Perform post-resolution follow-ups to customer requests
Evaluate documented resolutions and analyze trends for ways to prevent future problems
Field incoming requests from customers via both telephone, mail, or instant messaging applications in a courteous manner
Build rapport with customers
Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
Prioritise and escalate problems (when required)
Apply diagnostic utilities to aid in troubleshooting
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
Understand the essential responsibilities of the position and work to continuously to build and improve the skills necessary to be proficient in the role
Support, operate, and maintain AV equipment for live meetings and events
Provide support and demonstrate expert knowledge of online webinar tools and applications

What we're looking for -

Our ideal candidate would have:

Experience in the field of computer science, information sciences, or related field
Microsoft MCP desired or other appropriate certification
Strong knowledge of computer hardware with a focus on workstations and laptops
Experience with Microsoft Windows
Significant application support experience with Microsoft Office
Proven track record of working under Service Level Agreements and a Service Desk framework
Experience working in a team-oriented, collaborative environment
In cases where support needs to be provided in languages other than English, proficiency in English is also required
Flexibility to work on projects and tasks outside of business hours and on weekends to ensure minimal disruption to the business will be necessary from time to time

About the Firm

At Baker McKenzie, we are different in the way we think, work and behave. Like no other law firm, we were born global. Our Australian practice was established in Sydney in 1964, in Melbourne in 1982 and in Brisbane in 2014. Our lawyers work seamlessly with our global colleagues, collectively providing a capacity of more than 5,600 locally qualified lawyers and 6,000 professional staff in 78 locations across 46 countries.

Baker McKenzie Australia can offer you access to complex, market leading matters working with some of the world's best legal minds – people who know the law and who understand business. We have an unrivalled ability to provide training and secondment opportunities across our global network.

Diversity & Inclusion

Baker McKenzie is committed to providing a diverse and inclusive culture for all its employees, with equal opportunity for all to progress and have a meaningful career with our Firm.

Our application process

Please apply by selecting the "apply now" link below and completing an online application form.

As part of our commitment to creating a diverse and inclusive we encourage applications from all genders, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander people.

SAP Support Analyst

Tue, 02 Apr 2024 11:48:00 Z

The SAP Support Analyst will be responsible for providing consistent high-quality customer service and functional/technical support for Baker McKenzie’s financial application. Also responsible for resolving issues in a timely and efficient manner, and escalating to support groups when necessary.

Responsibilities:

Provide initial assessment and troubleshooting of inbound issues
Apply knowledge and understanding of B&M IT Landscape to effectively triage or resolve technical and functional incidents reported by SAP end-user and super-users
Record, track and monitor incidents and service requests following the defined Incident Management Process. Provide an accurate record of each incident description and resolution
Escalate incidents to the appropriate second-level support team and coordinate support for unresolved technical issues, following defined escalation procedures
Manage resolution of issues efficiently and professionally. Monitors ongoing jobs and ensures immediate resolution of the reported problem
Liaise between end-user community and technical teams towards resolution of the reported problem
Provide on-time status and communication to end-users regarding outstanding and resolved incidents
Proactively increase the efficiency of the day-to-day operations by suggesting improvements regarding tools and processes
Maintain strong working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives
Communicate to management on high-impact technical issues
Follow SAP Help Desk procedures, policies and processes diligently and accurately
Provide back-up support for other team members, as required
Any other project or tasks assigned by management

Skills and Experience:

Some support experience for SAP in any of the following modules: Financial Accounting and Controlling, Sales and Distribution, Materials Management, Business Intelligence, or Project Systems
Some proven experience with incident management tools
Good process methodology experience
Excellent verbal and written communication skills; Must be able to speak and write fluent English with advanced grammar and composition skills
Excellent Customer Service skills
Thoroughness in terms of following defined processes diligently and accurately
Drive and ability to see problems through to resolution
Well-developed interpersonal skills and ability to work in a team environment
Ability to quickly learn and understand new technology and applications
Has initiative, sense of responsibility, and commitment to work
Willing to work overtime as necessary
Willing to work on shifting schedule
Able to work in fast paced, stressful environment
Excellent problem-solving, and decision-making skills and keen attention to detail
Accounting background or knowledge of financial applications is an advantage but not required

Senior Project Manager - Technology PMO

Tue, 02 Apr 2024 11:46:00 Z

The Senior Project Manager - Technology PMO will be responsible for identifying and implementing best practices and developing methods and mechanisms to improve overall project delivery in terms of timelines, quality, and ultimately the stakeholder's satisfaction.

Responsibilities:

A Senior Project Manager is a leader of technology projects in all aspects: intake, scoping, estimations, timelines, communications, business relationships, presentations, technical planning and delivery, proof of concepts, issue and crisis management, pilot processes and implementation
Responsible for the management of all project management related activities
Ensure all project deliverables are accomplished to meet the defined business requirements
Elevate and motivate the performance of the project team, ensuring scope is met, adhere to the schedule, tasks are completed, and escalations are managed
Report on project metrics including success criteria, financials, milestones, resources, and overall project status.
The candidate must possess the ability to professionally communicate all aspects of a project to Senior Management, the business, and across multiple technical department
Ensure proper ITIL governance is followed to meet project objectives, and mitigate risks and issues
This is a global role requiring regular work outside normal business hours to communicate with people in multiple time zones
Works closely with the Senior Manager of Project Management for all project management functions with emphasis on the following:
- Critical paths for project methodologies, activities, processes, tools and templates related to all phases of project management
- Identifying and facilitation the build out of project management communities of interest for related initiatives and project management networks
- Escalate any high and critical issues and risks to ensure proper guidance is provided for mitigation and communication
- Assists with projections of resource issues and forecasts for any PMO managed project
- Contribute to process improvements within the PMO
Serving as a liaison to:
- Project Sponsors - within all areas of the business and technology capacities
- Resource Managers - within all areas of technology to identify skills and resources to effectively complete projects
- Portfolio Managers – within the Applications Team, for system lifecycle continuity
- IT Service Delivery Team - with Regional Directors, and key roles for project implementations (ie, Training) as needed
- Procurement & Vendors- to manage the delivery of services through the project phase
- Enterprise Architecture & Security - collaborates early on with Business Analysts during project conception to help gauge any needs around EA or internal security processes and procedures for consideration

Skills and Experience:

Technical & Non-Technical Skills

Leadership experience on projects regarding managing business sponsorship, budget, customer expectations, and technical project plans through execution
Excellent communication skills with both team members and internal business constituents. The ideal candidate is comfortable mediating between stakeholder needs, business objectives, and technical feasibility
Relationship building, gaining consensus, and adoption methods
A wide range of technology projects can be included in the project portfolio
Experience in managing a diverse portfolio is necessary
Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope and stakeholders
Experience with Project management tools such as; Project Portfolio Management software, Project, Visio, MS Office application, and SharePoint
Six Sigma experience is preferred but not required
Knowledge of Agile and Scrum Methodology

Minimum Education / Experience

Bachelor’s degree information systems, business management, or a related field or equivalent work experience
Extensive experience in project management within the professional services, legal, or IT industry
Experience in a legal environment is highly desirable
Experience working for a partnership is highly desirable
Global thinking and experience is preferred
Consulting experience is preferred

Senior Manager, Marketing Technology (JAO)

Tue, 02 Apr 2024 11:08:00 Z

The Senior Manager, Marketing Technology (JAO) will lead the development of the Firm's marketing technology stack and manage the technical integrations, data exchanges, and connected workflows across systems. Implement and optimize best practices for end-to-end campaign management, demand generation, and digital client experience journeys.

Responsibilities:

Develop and manage the integrated marketing automation ecosystem between CRM, Marketo, digital channels, and event management solutions
Serve as subject matter expert for the region on topics related to CRM, Marketing Automation, and end-to-end campaign management
Manage scheduled and ad-hoc email marketing programs, including segmentation, testing, deployment, and continuous optimization
Collaborate across functions to develop and manage a firmwide template strategy for emails, landing pages, and forms
Create multi-step nurture programs based upon target personas, interest and behavioral tracking, and specific solution/message mapping to influence the client/buyer journey
Plan and perform A/B testing to define and execute enhancements, messaging relevance, conversion rates, program/campaign ROI, and audience engagement
Maintain the Marketo integration with CRM as solution roadmaps evolve
Work with leadership to define KPIs, create reporting, and analyze campaign performance to make data driven decisions
Support essential operation initiatives, such as managing the lead lifecycle, lead grading, lead nurturing, segmentation, and data cleansing
Lead change management and training efforts in the region to ensure best-in-class adoption and compliance across all Marketing Technology solutions

Skills and Experience:

Proven experience developing and administering large marketing automation platforms and CRM
Ability to translate strategic business objectives into technical solutions
Strong project management discipline, including documentation, cross-functional collaboration, stakeholder communication, change management, and training
Strong analytical skills, with the ability to draw insights from marketing data
An understanding of lead scoring, lead nurturing, segmentation, personalization, and other lead/contact management practices
Knowledge of database structures, data hygiene, analytics, and attribution
Ability to manage multiple projects simultaneously in a fast-paced environment
Technical aptitude, excellent communication skills, and ability to use data to optimize marketing and business development workflows
Knowledge of agile development, including software release management, quality assurance, and user acceptance testing
Familiarity with General Data Protection Regulations and other relevant data protection laws

Technical Experience:

A Bachelor’s degree in Marketing, Business, Information Technology, or a related field is required
Strong CRM experience (DealCloud preferred)
Strong Marketing Automation experience (Marketo preferred)
Experience guiding practices for contact management and overall data flow using the integration capabilities of the platform including knowledge of APIs
Experience managing 3rd party data providers
Experience documenting workflows using Visio or similar programs
Experience building business-focused dashboards and providing management-level analysis and presentations

SAP Business Analyst - S2C

Fri, 22 Mar 2024 13:30:00 Z

The SAP Business Analyst - S2C will work with the Level 2 team in the resolution of incidents routed from Level 2 support and participate in project work including creating functional and process designs and executing testing activities.

The role holder will work closely with Business stakeholders, the Development team, Basis & Security teams, other functional architects, and integration partners to deliver SAP solutions with the highest efficacy.

Responsibilities:

Provide Level 3 support including root cause analysis, proposing and implementing structural solutions, testing, and tracking the resolution for problems escalated from Level 2
Act as SME on the Service-to-Cash business processes and SAP / S4 HANA functionality and support end users in performing the business processes within SAP; assist the Functional Support Lead with specific Service-to-Cash questions as necessary
As part of the Change Management process, complete implementation work orders as necessary; for emergency application changes, execute testing activities in the test environment
Participate in the project work, new implementations, and planning of future system enhancements as needed, including integration testing, regression testing, user training if needed, and post-go-live support
Assist with the creation of comprehensive functional and process designs that address the needs of key stakeholders from the business
Assist with configuration activities for the Sales and Distribution (SD)-Resource Billing (e.g., billing formats, pricing, taxes, etc.), Project Systems (PS), and Personnel Administration (PA) modules to satisfy business requirements and business process design
Provide input to and support the creation of SAP / S4 HANA training and SAP knowledge management documentation as it relates to the specific functional area of expertise
Participate in the build, deployment, testing, and remediation of release(s)
Create documentation suitable for internal systems control and end users which include Business Process Procedures
Supervise and coach the Level 2 team and manage the incident resolution process
Able to work occasional early morning, evening, or weekend hours for production support, upgrade, or other projects as necessary
Document the solutions to optimize the maintenance and improve the knowledge base
Collaborate with other functional leads in the design, develop, and deploy an integrated solution that meets organizational needs
Adapt Industry best practices to optimize the SAP solutions for the legal industry

Skills and Experience:

BS or MS degree in engineering, business, a related technical field, or equivalent experience is required. In addition:
- Demonstrated experience with the SAP Sales and Distribution (SD)-Resource Based Billing and Project System (PS) modules with extensive knowledge of the best business practices, as well as a strong understanding of the integration points to other SAP modules such as MM-Purchasing and FI-CO
- Experience with functional and technical requirements gathering using various modeling techniques (relationship diagrams, use case diagrams, workflow diagrams, etc.)
- Experience performing systems analysis, functional configuration, and testing activities as part of the Software Development Life Cycle (SDLC) framework
Proficient in S4/HANA and FIORI applications in regards to Service to Cash areas
Application Functional support and tools (e.g., Service Desk Express, ServiceNow, Remedy), preferably focusing on Service-to-Cash processes (S4 / HANA, FIORI)
End User support on performing business processes within SAP, preferably Service-to-Cash processes
Strong knowledge of service-to-cash processes (e.g., billing, budgeting, client matter management, cost processing, fee management, matter budgeting, normalization, time recording, WIP management)
Excellent understanding of project systems, Pricing technique, RRB, and integration to FI / P2P applications
Strong knowledge of Pro Billing solutions for the Legal/SNAP solution
Ability to translate functional requirements into technical terms relevant to the packaged software to coordinate and assist with the detailed functional design tasks
Strong knowledge of ITIL Service Delivery processes and a good understanding of incident/problem management tools
Application of the Software Development Life Cycle (SDLC) framework from systems analysis to functional configuration and testing and strong knowledge of ASAP methodology and Agile techniques
Self-starter with excellent analytical thinking skills and high attention to detail who can work independently on tasks/projects with limited supervision
Recognized as a leader who is committed to developing others and driving for results while continuously translating a corporate direction into departmental objectives
Demonstrated ability to provide support and build key relationships with stakeholders through collaboration and visibility to the progress of projects impacting desired business results
Legal industry experience is a plus
Proficient in SAP S/4 HANA and FIORI applications

SAP-S2C Specialist

Fri, 22 Mar 2024 13:24:00 Z

The SAP-S2C Specialist will perform all the required S2C functions by interacting with business process owners to gather the requirements and prepare the functional specifications. The role holder will perform needed SAP configuration, unit and integration testing, solution deployment in the production environment, and production support.

This role is to fill the current skill gap within the S2C team with expertise in the core SAP-S2C functionalities including tax setup, pricing, billing, account assignment, and account receivables from a legal business process perspective. This role is to understand the requirements from a legal industry perspective and translate them into tangible system solutions for the optimization of business processes.

The role holder will work closely with the Firm's stakeholders, the Development team, Basis & Security teams, other functional architects, and integration partners to deliver quality SAP solutions on time with the highest efficacy.

Responsibilities:

Design, develop, configure, test, and deploy SAP S2C solutions including standard SAP and RDS custom solutions
Provide seamless support to Fulcrum RDS Pro-Billing solution from S2C perspective
Translate business requirements into functional specifications, provide estimates, and deliver the desired functionality by working closely with the development team
Perform SAP Configuration from RDS pro billing perspective to set up taxes, Pricing, and Billing
Provide production support to key functions like billing and account receivables
Provide support to all the interfaces including CMI, time entry, cost recovery, and TDR
Design and implement new solutions using SAP’s latest UI5 / Fiori Platform technologies by closely collaborating with the technical team
Provide production support to the existing Fiori environment
Collaborate with a cross-functional and multi-location project team to ensure that work delivered meets business requirements and standards both functionally and technically
Evaluate, interpret, and understand the business requirements for highly complex custom development in PS, PA, and SD modules; collaborate with SAP developers, designers, and architects to ensure Technical Requirements of ABAP applications meet or exceed the functional application requirements and performance goals
Provide functional support to jobs and interface-related requests escalated by the business and closely work with the technical team/System integrator to resolve the issues in time
Document the solutions to optimize the maintenance and improve the knowledge base
Participate in all SAP implementation and enhancement projects as a functional team member
Research the SAP system, OSS, and other resources for solutions to business requirements and the implementation of new business process improvements. Research new technologies and functionality, and make recommendations on their use
Collaborating with other modules leads to the design and develop an integrated solution that meets the organization's needs.
Adapt Industry best practices to optimize the SAP solutions for the legal industry
As part of the Change Management process, complete and maintain risk, impact, and implementation work orders; for emergency application changes, build new releases in the development environment, transfer new releases from development to test environments, and perform production configuration as necessary
Participate in the build, deployment, testing, and remediation of release(s), execute knowledge transfer activities, import transports, and provide production support as part of the Release and Deployment Management process

Skills and Experience:

BS or MS degree in engineering, a related technical field, or equivalent experience is required. In addition:
- Strong Experience of SAP SD and Project systems with at least 4 full life cycle implementations
- Experience in Fulcrum RDS pro-billing solution
- Hands-on experience in Legal pricing, billing, and Tax set-up
- Experience in providing production support to the interfaces for Clients, Matters, Time and cost
SAP certifications preferred
Extensive experience in the SAP SD Module and fluent in the Quote-to-Cash process; including (but not limited to) sales order processing, pricing, Tax setup, invoicing, and cross-company sales process
Having proven knowledge of SAP SD and PS Including the configuration and maintenance of Customer Master data, Material Master data, and Project (Matter) master data
In-depth functional experience in the SAP SD-FI Integration process
Excellent understanding of SAP Pricing concept, Pricing Condition Records, List Price, Discounts & Surcharges, Freight, Rebates, Cost Conditions, and defining custom routines for industry-specific requirements
Hands-on experience and high-level skills in SAP EDI/IDOC is essential
Proven experience in designing the SAP FIORI applications by closely working with the development team
Proven work experience in building and maintaining Interfaces in collaboration with technical teams
Experience in defining systems strategy, developing systems requirements, designing, prototyping, testing, training, defining support procedures, and implementing practical business solutions under multiple deadlines
Understanding of ABAP concepts, reading & debugging code, designing & implementing user-exits.
Ability to research the SAP system, OSS, and other resources for solutions to business requirements and the implementation of new business process improvements. Research new technologies and functionality, and make recommendations on their use.
Strong knowledge and application of software development lifecycle including ASAP methodology and Agile methodology.
Excellent communication skills with the ability to collaborate in a global team environment
Hands-on SAP S/4 HANA experience is an added advantage.

Client Credit Junior Analyst

Thu, 21 Mar 2024 14:47:00 Z

The Client Credit Junior Analyst will manage the growing demand for client credit revisions (i.e. matter re-assignment requests), reporting, and timely determinations. The role holder will support the attorneys globally through file updates and client credit decisions. A crucial aspect of the role is the daily application of the client credit manual, including clerical tasks.

Responsibilities:

Develop a firm understanding of the BM Client Credit Rules, Interpretations, and Procedures. Training sessions and a thorough study of the client credit manual will be required
File pertinent communications from the Client Credit Administration Outlook mailbox to our internal database, OnBase
Fulfil matter re-assignment requests from attorneys per the B&M Client Credit Rules, Interpretations, and Procedures. This will require a thorough review of the scope of work and fees before entering data into our rewards system software, CCOasys. Communications regarding re-assignment requests must be properly archived in OnBase
Update internal reports on the corporate structure of BM clients. This will require online research with the aid of Hoovers Dun & Bradstreet.
Manage requests for files, reports, or status updates from attorneys and the Retired Partner Representative
Analyse and process financial sharing agreements between attorneys, such as Rules 9, 10, and 12, per the B&M Client Credit Rules
In SharePoint, publish Semi-Monthly Arrangement Reports on our BakerWorld page promptly
Compose clear and concise questionnaires for BM attorneys to complete. The Client Credit Analyst is expected to apply their professional business writing experience
Process original determinations for elementary-level client credit claims per the BM Client Credit Rules, Interpretations, and Procedures. Elementary claims cover Rules 2, 7, and 3 (i.e. new clients, recently hired attorneys, and "failure to respond" determinations respectively). The claims process involves research, analysis, and formal business writing. Ultimately the Junior Analyst will decide on the client credit ownership and prepare a well-written determination memorandum
Perform other duties as may be assigned

Skills and Experience:

Bachelor's degree required
Experience in business analysis or functional support
Law firm support staff or finance experience preferred
Technical Skills: Microsoft Office suite of products, including Outlook, Word, and Excel (i.e. sorting, pivot tables, and basic formulas)
Excellent English verbal and written communication skills
Must be an exceptional reader
Independent thinking and very light supervision is required
Strong problem-solving and analytical skills
Collaborative team player that's willing and able to take initiative
Keen attention to detail and effective organizational skills
Effective time management ability and prioritization are essential to meet deadlines
Ability to produce quality results under significant time constraints
Exceptional ability to work and produce results within a group as well as individually
Willingness to do what is necessary to complete assigned tasks

Client Credit Analyst

Thu, 21 Mar 2024 14:42:00 Z

The Client Credit Analyst will accurately research, analyze, and finalize client credit claims across all Member Firms. Client Credit is a rewards program for Baker McKenzie attorneys. Ultimately, the role holder will be required to make financial decisions regarding the attorneys' efforts in attracting new work to the firm.

Responsibilities:

Research and analyze claims to determine the appropriate compensation rate to be paid to the claimant (i.e. BM attorney). The decision-making processes must be performed per the BM
Client Credit Rules, Interpretations, and Procedures
Assist in evaluating complex situations using multiple sources of information, exercising good analytical skills, and evaluating judgment based on analyzing factual and qualitative information
in complicated and/or novel situations
Develop a firm understanding of the BM Client Credit Rules, Interpretations, and Procedures. Remote training sessions and a thorough study of the client credit manual will be required
Learn to navigate the various client credit databases, SAP software, and Intapp Open (client intake system)
Update internal reports on the corporate structure of BM clients. This will require online research with the aid of Dun & Bradstreet
Assist in filing client credit claims, including preparation of required documentation in compliance with the Client Credit Rules for submission to Client Credit Administration (CCA)
Compose clear and concise questionnaires for BM attorneys to complete; expected to apply their professional business writing experience (i.e. proper tense, grammar, and punctuation)
Follow up with the CCA Manager on any outstanding or pressing claims.
Monitor incoming work assignments, ensuring that all assigned tasks are completed within the agreed turnaround time and reflect a very high quality of output.
Work independently to complete assigned tasks and responsibilities to meet agreed objectives
Perform other duties as may be assigned

Skills and Experience:

Bachelor's degree required
Some demonstrable finance experience (including decision-making) in a professional services environment required
Financial experience within the legal industry preferred
Excellent English verbal and written communication skills
Must be a strong reader that makes logical conclusions
Strong problem-solving and analytical skills
Technical Skills: Microsoft Office suite of products, including Outlook, Word, and Excel (i.e. sorting, pivot tables, and basic formulas)
Interpersonal Skills: liaise with people at all levels of the firm
Must have the confidence to escalate concerns, ask questions, and issue tough decisions (diplomatically)
Collaborative team player that offers follow-ups through their initiative
Effective time management; must successfully adapt to changing priorities and work demands
Ability to produce quality results under significant time constraints with minimal supervision
Ability to analyze data across the business to make informed decisions

Administrative Assistant

Thu, 21 Mar 2024 14:35:00 Z

The Administrative Assistant will provide administrative services to attorneys, timekeepers, and secretaries.

Responsibilities:

Work closely with other end-to-end service teams (Tampa, Belfast, Chicago, and Manila) in completing AOR assignments
Manage calendaring activities, coordinate schedules, finalize meetings, and schedule conference calls
Update contact management information
Send emails reminders to fee earners on their behalf
Complete disbursement requests and wire transfers utilizing the internal coding system accurately and timely
Enter and close time entries utilizing Intapp Time according to timekeeper instructions
Prepare mail and courier labels
Manage expense reports for invoice submission and reimbursements
Utilizing mail merge, finalizing name badges, signage, and tent cards
Print documents as requested
Assist with meeting planning activities including registering for events, booking rooms, setting up webinars, finalizing reservations, and registering visitors as needed

Skills and Experience:

Bachelor's degree is required
Strong relevant experience with office administration skills, preferably in a law firm, BPO, or professional services environment
Strong communication, organizational, and problem-solving skills
Strong English skills written and spoken (native or bilingual) other additional languages are appreciated
Strong technical capabilities across MSOffice Suite (i.e., Word, Excel, Outlook, Access, PowerPoint)
Work requires continual attention to detail in completing assignments
Some analytical ability is required to find solutions to various technological and administrative issues

Manager, Travel Services, Asia Pacific

Thu, 21 Mar 2024 14:20:00 Z

The Travel Services Manager, Asia Pacific, will support the ongoing implementation project as well as provide best-in-class support to Baker McKenzie partners and staff as they engage with the new travel program and be instrumental in helping to continue to improve the program as it matures.

Responsibilities:

The Firm Travel Services team is responsible for the successful implementation of a global travel program and a single global travel agency. Once implemented, they will be responsible for the ongoing operations and management of the Firm's travel agency partner. They will:
Coordinate, plan, and prepare Baker McKenzie offices in their respective regions for the transition to the new global travel program.
Work closely with the Firm's selected travel agency to prepare each team of agents in their region to work with Baker McKenzie travelers and travel arrangers.
Provide impeccable internal customer service to Baker McKenzie travelers and travel arrangers as the internal point of contact for Firm Travel Services in their respective regions.
Effectively and quickly intake, triage, and solve issues by engaging with the Firm's selected travel agency operations team
Provide basic support and resources regarding the Firm's selected online travel booking tool
Track, follow up, and close all Travel Services issues raised by travelers and travel arrangers in their region, escalating when necessary
Deliver regular and ad hoc travel reporting requirements within the region
Provide an "always open" service experience to key stakeholders around the globe, especially the risk and security team as it relates to managing the duty of care the Firm has for its People whilst they travel on Firm business
Serve as subject matter experts regarding airlines and hotels in their respective region
Support regional and global business reviews with the Firm's selected travel agency
Contribute to and lead specific global projects within the Travel Services Team (e.g. hotel program, operations, communications)
Support Associate Director, Firm Travel Services on strategic directives and projects

Skills and Experience:

Bachelor’s degree related to business and/or a related field or equivalent work experience
Experience in a legal or professional services environment is highly desirable
Highly driven and dedicated outlook which includes flexibility and a willingness to work outside of normal business hours when required
Business Travel Management experience and expertise
Impeccable customer service skills including proactivity, problem-solving, and empathy
Excellent collaboration skills including accepting and managing feedback from various stakeholders
Experience managing and implementing travel programs and technology
Must be affiliative, respectful, with strong presentation skills that influence with fact, reason, and vision, be trustworthy, and dependable
Excellent communication skills with both team members and internal business constituents and comfortable mediating between stakeholder needs, business objectives, and technical feasibility
Relationship building, gaining consensus, and adoption methods
Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope, and stakeholders
Polished and professional presentation skills

AML Compliance Manager

Thu, 21 Mar 2024 13:55:00 Z

The AML/KYC Compliance Manager will effectively manage the AML/KYC teams and operations within the New Business Intake (NBI) department. The AML/KYC Compliance team is responsible for activities such as AML and Sanctions screening, beneficial ownership research, risk assessment, and document verification for new and existing client and matter registrations, in addition to ongoing monitoring and periodic review. The manager should provide an efficient and effective service to In-Market personnel, to ensure compliance with ethical, legal, and regulatory requirements.

The manager will be responsible for managing several AML/KYC staff in the Center, ensuring all team members perform to the highest level and adhere to Firm policies and procedures.

Responsibilities:

Service delivery for AML/KYC in Centres, ensuring high-quality output from the Centre team
Develop work management strategies in partnership with the AML/KYC Service Owner ensuring SLAs and KPIs are maintained, trends are identified, and volumes managed effectively
Leverage dashboards and available reporting to maintain daily oversight of requests, measure analyst productivity, assess right-first-time rates, and develop any required actions based on findings
Be directly involved in the team's operations and lead by example
Undertake AML and Sanctions screening, beneficial ownership research, risk assessment, document verification, ongoing monitoring, and periodic review where necessary, and guide the team and In-Market personnel on these topics
Monitor office right-first-time rates to identify issues, trends, or training needs, providing feedback to the Service Owner to allow for follow-up engagement to mitigate risk and quality issues
Deal directly with In-Market queries, providing support for more junior members of staff
Provide expert guidance concerning AML/KYC regulations, processes, and procedures, and collaborate with relevant in-market teams and team members to ensure understanding and compliance
Contribute towards AML/KYC process improvement and simplification
Ensure adherence across the team with AML/KYC regulation, policy and guidance, and Firm standards
Responsible for the training and development of team members, ensuring training conducted at a Center level is aligned with agreed functional and service processes and procedures
Support analysts in their roles and support departmental performance and success through technical and critical skills training; identify training needs and work with the team to ensure they have the training and support required to perform competently in their roles
Responsible for new hire activities in the Centre, including but not limited to induction activities, recruitment, probationary reviews, updating the Service Owner on the progress of each
Support and contribute towards change management efforts where necessary, for example, policy, business, and/or technology changes or updates
Provision of advice, mentoring, and training on compliance with relevant laws, including Anti-Terrorist Financing/Anti-Money Laundering/Know Your Client issues, NBI and Firm policies and procedures
Work with the Service Owner to develop and implement quality assurance reviews ensuring all team members receive constructive feedback, with a view to continuous improvement and excellent service delivery
Performance Management responsibilities are an important aspect of the role; hold regular one-to-one meetings with team members and contribute towards performance management; work with peers and the manager to ensure objectives, benchmarks, and performance expectations are aligned across the AML/KYC department and are consistently applied
Responsible for personnel and administrative matters, including but not limited to resourcing, overtime, attendance, and staff training; coordinate assignments, compile and develop operational reporting and other administrative duties
Provide feedback to the Service Owner on issues, trends, training needs, enhancements, and support in drafting and actioning any required next steps
Assist with complex queries, including escalation decisions
Meet regularly with Escalate review teams and other stakeholders to gather feedback on Center performance, and in collaboration with the Service Owner develop actions as necessary
Liaise closely with managers across the NBI department, gaining an understanding of wider team activities such as Conflicts and Intake
Coordinate activities with system vendors, providing regular feedback, documenting requirements, or raising issues where necessary to ensure operational and process effectiveness
Update and create policies, procedures, and standards as requirements change or as a result of other trigger events
Promote the Firm values of collaboration and a culture of friendship amongst the team
Build trusted relationships with key internal stakeholders; Partners, PAs, local AML Compliance Managers, and NBI management, displaying SME knowledge and acting as a key contact for AML/KYC queries/topics
Act as a point of contact for internal testing and audit requirements
Collaborate with management and counterparts across other Centers to deliver team projects and initiatives that are aligned with and contribute towards departmental objectives
Assist with any other AML Compliance related matters or projects as identified and assigned by the AML/KYC Service Owner

Skills and Experience:

Bachelor's degree required
A recognized AML/Compliance qualification is desirable but not essential
Proven experience working in a professional services environment within an AML/KYC role
Management experience with proven ability to build and lead a successful team
AML/KYC SME with a strong knowledge and understanding of AML/CTF/Sanctions regulations and requirements, and financial crime risks associated with the range of services in the legal industry
Experience with AML/KYC/Due Diligence processes, vendors, and systems
Strong communication, collaboration, and organizational skills. A self-starter, who can influence decision-making for the benefit of the service and firm
Exceptional problem-solving, critical thinking, and analytical skills
Strong decision-making capabilities
Highly self-motivated, independent, and proactive approach
Proven ability to multi-task and work well under pressure, prioritize workloads, and work to tight deadlines
Positivity and the adoption of a solution-based approach in all aspects of work
Must have good knowledge of Microsoft Office applications and other productivity tools (Intapp knowledge is an advantage)
Ability to manage processes efficiently, with accuracy and attention to detail
Ability to contribute ideas for process improvements and adapt easily to a changing environment
Flexibility to work a reasonable shifting schedule is required

HR Specialist (1 Year Fixed Term Contract)

Thu, 21 Mar 2024 09:19:00 Z

This role is a ONE year fixed term employment.

Work Arrangement: 5 days in the office

Recruitment

Prepare job posting with the coordination with the hiring manager
Screen applications received through email, search engine or referrals
Coordinate with schools or other contacts for the list of the Top 20 graduating students
Logistical support on recruitment cocktails and career fairs
Prepare summary of candidates CV, grades and credentials for the screening process of hiring of associates
Endorse shortlisted candidates to hiring PG Head and/or manager
Schedule interviews for the hiring manager
Conduct initial interviews, if applicable
Coordinate with agency for hiring of temporary staff
Conduct background investigation for hiring process of staff
Prepare offer sheet and employment contract
Coordinate pre-employment requirements including scheduling of medical physical exam
Coordinate with different departments for the on-boarding schedule and prepare needed requirements
Conduct orientation to new hires

Committee Support

Admin support to various committees such as preparation of Powerpoint presentation, video recording or BakerXchange communication depending on the requirements of the committee for a particular activity
Coordination with different departments and external speakers, if applicable, for their participation in the activity

Timekeeping Process

Generate and checks time entries report including overtime report
Process TK report for payroll purposes
Generate monthly LSAS report and for year-end conversion process

HR Documents Administration

Organize filing of HR documents covering the following but not limited to: Employee 201 file, service provider contracts, payroll reports, draw reports, car loan monitoring

Minimum Qualifications

Education

Bachelor's Degree Graduate in Human Resources Management / Psychology / Business Management / Administration

Experience

At least 1 – 3 years’ work experience related in different facets of HR

Skills/Competencies Required

With initiative and ability to manage several projects and tasks simultaneously
With interpersonal skills
Able to communicate effectively (both oral and written) and foster good relationships with key stakeholders (both internal and external)
Results-oriented, systematic, and able to handle confidential information
Able to work under pressure and with minimum supervision
With ability to learn new hardware and software platforms
Proficient in the use of MS Office software (i.e. Windows, Word, Excel and Outlook)
With working knowledge in Payroll/HR Systems such as Oracle, SAP etc.

Skills/Competencies Required

Work from Home
Single Parent Leave
Medical/Health Insurance
Performance Bonus
Paid Holidays
Maternity & Paternity Leave
Special Leave Benefits for Women
Life Insurance
Paid Sick Leave
Paid Bereavement/Family Leave
Paid Vacation Leave

Required Skills

Analyzing Data
Record Keeping
HRIS software
Law and Government
Interpersonal Skills
Attention to Detail
Microsoft / MS Office

About Quisumbing Torres

For more than five decades, we have helped top multinational and domestic companies drive their growth in the country. We provide global reach with deep local roots, delivering exceptional and effective legal advice and assistance to clients across borders seamlessly.

In 1963, the Firm was established as Collas and Guerrero, and later became known as Quisumbing Torres.

As part of Baker & McKenzie’s global network with more than 12,000 people in 77 offices in 47 countries, we offer market insight and international experience that few firms in the Philippines can match.

With our team of more than 50 Philippine lawyers, we are a full-service firm, advising clients in the Banking & Finance, Corporate & Commercial, Dispute Resolution, Employment, Immigration, Intellectual Property, and Tax practice areas. More specifically, we are able to deliver industry-specific advice on:

Aviation, Aerospace & Defense
Chemicals and Plastics
Construction & Building Materials
Consumer Goods & Retail
Energy & Utilities and Climate Change
Financial Services
Food & Beverage
Hotels, Resorts & Tourism
Infrastructure
Insurance
Information Technology
Manufacturing & Wholesale
Media & Entertainment
Mining & Metals
Oil, Gas & Petrochemicals
Pharmaceuticals & Healthcare
Real Estate (including REITs)
Services (including Outsourcing)
Telecommunications
Transportation & Logistics

Administrative Assistant | Legal Secretary

Thu, 21 Mar 2024 09:18:00 Z

Major Duties and Responsibilities:

Conducts, evaluate and summarize Conflicts Search. If with conflict, prepares clearance request and send it to the partner for review.
Prepares Engagement/Assignment Letter.
Draft Manila Intake Form (MIF) application form for partner's review.
Prepares and reviews Partner Activation and Office Submit (Intapp Open).
Prepares Matter Name Change if needed or as requested by the partner.
Update/Upload signed Engagement Letter at Intapp Open once they received the signed letter from the client.
Prepares Powerpoint Presentations as requested by the lawyers.
Receives and sorts all incoming pleadings, filed pleadings, letters, memos, reports and other correspondences from different B&M offices and/or clients for information, review and approval of lawyers.
Encodes/ prepares/ prints/ scans / proofreads documents and correspondences.
Monitors, screens all visitors and incoming/ outgoing calls and mails.
Handles travel arrangements of lawyers including bookings, visa requirements, passport renewal and travel-related requests for payment.
Arranges for appointments, meetings and teleconferences of lawyers.
Handles all preparations before, during and after meetings such as reserving meeting rooms, car and other resources needed for meetings via the Resource Booking System.
Sending out invites for telephone conferences to lawyers and clients.
Preparing materials for lawyers' meetings.
Prepares expense reports/medical reimbursement for lawyers.
Assists lawyers for files needed from the Central Files and Library needs. Files documents in satellite files when needed.
Prepares DRCP, messengers' dispatch slips, courier request forms.
Files pleadings in various courts. Organize case folders, collates, and reproduces annexes for pleadings. (Depending on PG Requirement)
Replenishes and ensures adequate amount of office supplies.
Prepares payment requisition for lawyers’ club memberships, conferences/ seminars, etc.
Handles payment of lawyers’ personal bills, makes deposits to and withdrawals from lawyers’ bank accounts and does other errands for lawyers.
Update QT contacts database of the lawyers being supported.
A strategic liaison working with fellow PBS colleagues including End to End (E2E) services teams, in market colleagues and specialist teams who deliver services for the execution of tasks
Coordinates, prioritises and delivers work across service teams within tight deadlines
Commercially aware, proactive and has a service-focused approach
Skillful in new technology such as iManage, BCI, ServiceNow, Intapp, etc.
Performs other related duties as may be assigned from time to time.

Minimum Qualifications

Work Arrangement - On Site 5 days a week

Education
Bachelor's degree graduate in Business Administration / Political Science / Liberal Arts

Experience
At least two (2) years’ work experience performing secretarial or administrative work

Skills / Competencies Required

With fundamental knowledge pertaining to office administration or secretarial management
With excellent customer service orientation
Able to communicate effectively (both oral and written
Applies good judgment
Emotionally intelligent who is able to build relationships both internally and externally
Able to think critically and has outstanding problem solving skills
Proactive and engaged in personal development (of themselves and others across their network)
Able to organize multiple tasks and manage time
Able to work under pressure and with minimum supervision
Able to write /draft reports, memos and other related documents
Able to do basic research skills with an eye for details
Able to sort, index, categorize, order, manipulate and organize information/data/documents
Proficient in the use of Microsoft (MS) software (i.e. Windows, Word, Excel and Outlook) and databases to manage voluminous data

Required Skills

Organizing and Planning
Attention to Detail
Time Management
Critical Thinking
Communication Skills
Data Management
Computer Literacy / Basic Computer Skills

Perks and Benefits

Paid Bereavement/Family Leave
Life Insurance
Maternity & Paternity Leave
Medical / Health Insurance
Medical, Prescription, Dental, or Vision Plans
Paid Holidays
Paid Vacation Leave
Performance Bonus
Retirement Benefit Plans
Paid Sick Leave
Single Parent Leave
Special Leave Benefits for Women

About Quisumbing Torres

For more than five decades, we have helped top multinational and domestic companies drive their growth in the country. We provide global reach with deep local roots, delivering exceptional and effective legal advice and assistance to clients across borders seamlessly.

In 1963, the Firm was established as Collas and Guerrero, and later became known as Quisumbing Torres.

As part of Baker & McKenzie’s global network with more than 12,000 people in 77 offices in 47 countries, we offer market insight and international experience that few firms in the Philippines can match.

With our team of more than 50 Philippine lawyers, we are a full-service firm, advising clients in the Banking & Finance, Corporate & Commercial, Dispute Resolution, Employment, Immigration, Intellectual Property, and Tax practice areas. More specifically, we are able to deliver industry-specific advice on:

Aviation, Aerospace & Defense
Chemicals and Plastics
Construction & Building Materials
Consumer Goods & Retail
Energy & Utilities and Climate Change
Financial Services
Food & Beverage
Hotels, Resorts & Tourism
Infrastructure
Insurance
Information Technology
Manufacturing & Wholesale
Media & Entertainment
Mining & Metals
Oil, Gas & Petrochemicals
Pharmaceuticals & Healthcare
Real Estate (including REITs)
Services (including Outsourcing)
Telecommunications
Transportation & Logistics

Manager, Travel Services, Asia Pacific

Wed, 20 Mar 2024 13:07:00 Z

Role purpose

Baker McKenzie is modernizing its professional and business services functions to improve the efficiency and effectiveness of how it delivers services to clients. One component of this transformation is the consolidation of 70+ local travel programs into a global, centralized travel program. The regional travel manager team will support the ongoing implementation project as well as provide best-in-class support to Baker McKenzie partners and staff as they engage with the new travel program and be instrumental in helping to continue to improve the program as it matures.

Main responsibilities

The Firm Travel Services team is responsible for the successful implementation of a global travel program and a single global travel agency. Once implemented, they will be responsible for the ongoing operations and management of the Firm's travel agency partner. They will:

Coordinate, plan, and prepare Baker McKenzie offices in their respective regions for the transition to the new global travel program.
Work closely with the Firm's selected travel agency to prepare each team of agents in their region to work with Baker McKenzie travelers and travel arrangers.
Provide impeccable internal customer service to Baker McKenzie travelers and travel arrangers as the internal point of contact for Firm Travel Services in their respective regions.
Effectively and quickly intake, triage, and solve issues by engaging with the Firm's selected travel agency operations team
Provide basic support and resources regarding the Firm's selected online travel booking tool
Track, follow up, and close all Travel Services issues raised by travelers and travel arrangers in their region, escalating when necessary
Deliver regular and ad hoc travel reporting requirements within the region
Provide an "always open" service experience to key stakeholders around the globe, especially the risk and security team as it relates to managing the duty of care the Firm has for its People whilst they travel on Firm business
Serve as subject matter experts regarding airlines and hotels in their respective region
Support regional and global business reviews with the Firm's selected travel agency
Contribute to and lead specific global projects within the Travel Services Team (e.g. hotel program, operations, communications)
Support Associate Director, Firm Travel Services on strategic directives and projects

Technical skills, qualifications, and experience

Business Travel Management experience and expertise
Impeccable customer service skills including proactivity, problem-solving, and empathy
Excellent collaboration skills including accepting and managing feedback from various stakeholders
Experience managing and implementing travel programs and technology
Must be affiliative, respectful, with strong presentation skills that influence with fact, reason, and vision, be trustworthy, and dependable
Excellent communication skills with both team members and internal business constituents and comfortable mediating between stakeholder needs, business objectives, and technical feasibility
Relationship building, gaining consensus, and adoption methods
Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope, and stakeholders
Polished and professional presentation skills
Bachelor’s degree related to business and/or a related field or equivalent work experience
Experience in a legal or professional services environment is highly desirable
Highly driven and dedicated outlook which includes flexibility and a willingness to work outside of normal business hours when required

Marketing Coordinator - Directories, Awards & Surveys (DAS)

Wed, 20 Mar 2024 10:30:00 Z

The Marketing Coordinator - Directories, Awards & Surveys (DAS) will join a team responsible for coordinating and drafting Baker McKenzie's global directories and awards submissions that raise the profiles of key practice groups and partners, and celebrate the work of Baker McKenzie.

Responsibilities:

Work as part of the central dedicated global Directories, Awards & Surveys team to coordinate and draft documents that highlight the Firm's work over the past 12 months for both law Firm ranking purposes and awards opportunities
Work directly with Partners and colleagues from a wide range of Baker McKenzie offices and practices around the world to draft these submissions
Increase efficiency and apply best practice across all submissions so that the Firm achieves optimal outcomes
Produce high-quality, consistent directory submissions in an efficient and timely manner

Skills and Experience:

Strong writing skills, professional curiosity, and the confidence to work with people at every level in the Firm
Excellent spoken and written English communication skills
Highly organised individual with a strong work ethic, and a genuine interest in professional services marketing and in working for a global law Firm
Ability to manage multiple projects against tight timelines effectively
Enthusiastic, proactive attitude, with great self-motivation, team spirit, and a passion for dealing with people
Comfortable working across multiple cultures and time zones in a matrix organization
Excellent time management skills and the ability to work to deadlines

Talent Management Executive/Senior Executive

Wed, 20 Mar 2024 10:10:00 Z

Position profile:

This role will primarily be responsible for assisting to administer all aspects of partnership matters for the Firm. The successful candidate will be expected to work with the Partnership Matters Management team to execute and deliver on the full range of partner related initiatives. The role would involve direct interface with the partners and senior stakeholders.

Key duties and responsibilities:

To schedule and project manage the Partner Election Process and Nomination Process
Draft timetable/step plan, liaise with various internal teams to update report form / financials templates and financial information, as required
Assist Candidate Evaluation Committee
Assist in the Partner Review Process
Work with Global Services Manila to set up online forms (where necessary) and ensure 100% completion rate
Maintain and update Partnership Agreements database and other systems as necessary.
Liaise with various Global Teams for matters relating to Partnerships, Firm Management and Meetings
Assist in maintaining and updating retirement database

Candidate Qualifications / Experience:

At least three years of relevant experience in a legal or related professional services environment
Demonstrable experience working directly with senior counterparts executing a process or project
Excellent English language skills (verbal and written) and the confidence to communicate well in a multi-cultural, multi-level environment
Excellent time management and organizing skills - able to prioritise and manage time to meet deadlines
Good project management skills
Experience using Microsoft Excel and Microsoft Powerpoint
Demonstrable experience working directly with, and influencing, highly intelligent and demanding senior stakeholders
Strong follow up skills and the ability to see tasks through to completion
Well-developed inter-cultural liaison skills

Candidate Attributes:

Takes personal responsibility for tasks
Self-starter who is able to demonstrate a proactive and positive attitude to their work
Consistently produces quality work and pays close attention to detail
Able to multi-task and work on a variety of projects at the same time
Maintains a courteous and professional manner in all dealings
The ability to form strong working relationships with others
Strong organizational and communication skills

Pitch Content Manager, Global Client Pursuits

Fri, 15 Mar 2024 19:12:00 Z

The Pitch Content Manager, Global Client Pursuits will be responsible for writing, developing, and managing high-quality and insightful pitch content with engaging descriptions of our firm’s legal, business, and market capabilities and value propositions to address key client issues. The role holder will join a high-performing global team that leads on high-value and strategic pitches as well as creates centralized content, templates, and other resources for enabling lawyers and other teams to deliver pitches.

This is an excellent career opportunity for candidates with business writing skills, looking to specialize in writing commercial solutions, in collaboration with partners, lawyers, legal knowledge management, and business development professionals. This role also offers the responsibility to manage a few content coordinators who support organizing and maintaining centralized pitch content for the firm.

The Pitch Content Manager will not be responsible for working on live pitch requests but will be instrumental in developing high quality content that can be used by pitch leads for responding to RFPs.

Responsibilities:

Write value propositions and solution descriptions for use in pitch documents, in collaboration with partners, lawyers, legal knowledge management, and business development/ marketing professionals, bringing out differentiated positioning and benefits to clients
Organize and manage centrally curated content on our pitch automation platform for seamless access across the Firm
Conduct audits of existing content to streamline, lead, or support efforts to identify gaps or refresh and rewrite content to align with evolving business needs and client/market feedback
Engage in proactive, insightful, and continuous content enhancements/ development, including review of resource usage and content collection and structuring
Collaborate with Global Client Pursuits experts and colleagues worldwide to identify needs for new content, content refresh, and obtain feedback regularly
Share best practices and deliver training on best practice in pitch content writing and management
Serving as the editorial gatekeeper for content in Pixel, set effective protocols and processes to ensure quality, clarity, creativity, and consistency across content pieces submitted by different teams
Align content usage, maintenance, and access with evolving technology platforms and generative AI features
Other key content and content infrastructure projects, as needed

Skills and Experience:

Bachelor's degree, with strong business and commercial writing experience
Experience in business development in professional services, with some hands-on experience in proposal development and/or similar business solutions content writing
Organization, project management, and ability to handle multiple projects simultaneously; strong attention to detail
Strong interpersonal skills to work with senior stakeholders and colleagues and remote teams of BD/marketing professionals
Flexibility, can-do attitude; motivated and enthusiastic; personal drive and energy
Excellent written and verbal communication skills, good presentation skills

Content Management Supervisor

Thu, 14 Mar 2024 11:44:00 Z

The Content Management Supervisor will supervise the delivery of Knowledge content services, supporting the Practice and Industry Groups, and catering to internal and external clients.

To work as part of the Content team, supervising and leading the Content Management team in delivering knowledge projects and initiatives, focusing on various tasks as directed by the leadership and authorized staff of the Service Centre and Knowledge Specialist function, and ensuring quality and consistency.

The role holder will provide the Content Management services as directed and defined by the Service Owner for Content Management services. You will serve as a Subject Matter Expert regarding knowledge solutions and applications used and actively participate in Knowledge projects, supporting the Knowledge function with content and knowledge initiatives.

Responsibilities:

Profiling, content management, upload and redaction

Lead and supervise the upload of content, support profiling and maintenance of content for InsightPlus (client alert platform), Harmony (precedents and knowhow system), Resource Hub (digital multijurisdictional handbooks and guidebooks), BakerWorld (Firm's intranet), Knowledge Hot Topics pages, and other relevant platforms including:
Uploading and updating content to Knowledge systems, repositories, and applications
Supporting content development teams as necessary including profiling and audit of for example Harmony libraries and their content
Assisting with the migration and the ongoing maintenance of content within the Firm's legal knowhow system, client alert platform, intranet, and other relevant knowledge platforms, systems, and tools
Archiving of out-of-date content across all Knowledge Systems
Assist with the management, development, and population of content for specific client products and new client applications
Where appropriate or necessary, support the Content Development team by removing client identifiers and undertaking basic redaction exercises
Know-how and content collection, content development, and uploading
Support Content Development Lawyers and Knowledge Lawyers in collecting and inputting PG know-how into the Firm's global repository of knowledge
Assist with the compilation of global, multijurisdictional databases and resources
Use technical skills and PG specialism to assist with the creation, collection and review/editing, and upload of multijurisdictional practice group-related content, following best practice and policy for:
Various PG/IG platforms, tools, and systems
Maintaining and uploading PG/IG-specific client products

Quality and process

Ensure quality of Knowledge output and deliverables through regular reviews, creating and updating quality checklists for processes based on the standards/guidelines
Apply project management principles and approach to ensure delivery of complex Knowledge deliverables and major initiatives
Follow all Content service best practice, policies, and processes, contribute to their update, and ensure a very high level of quality of work and service at all times ensuring SLAs, turnaround times, and KPIs are met at all times
Focus on maintaining confidence in the quality of services by ensuring accuracy, consistency, and brevity, taking a holistic overall approach to tasks, engaging with each document/task, and understanding the context of the overall objective rather than a mechanical process
Function as initial escalation contacts for any complaints received, ensuring remedial action(s) are taken and investigating root causes to avoid repetition
Ensure ongoing development of relevant skills, 'specialisms' and an understanding of relevant systems and tools

Work and Service Orientation

Lead Content Management Analysts (direct reports) to complete their designation tasks in compliance with the firm's quality standards including:
Helping distribute workload and setting priorities to ensure quality while maximizing productivity and available resources
Providing guidance and training on Knowledge services, output, systems, and all aspects of day-to-day operations, best practice, and quality controls
Managing the performance of direct reports against the Firm's service and quality standards, as well as coaching on areas for improvement as needed
Contribute to the development of a strategy to ensure high team morale and team building
Administer holiday, sick leave, and other time off requests of dedicated teams, inclusive of internal approvals record keeping, and data entry.
Contribute to performance evaluations with relevant senior departmental and management personnel
Assist the Service Owner for Content Management services in executing and further improving the Knowledge Content services

Skills and Experience:

Law graduate or another related degree
Ability to review, analyze, and organize documentary and factual evidence
Extremely strong attention to detail - gets it the right first time
Excellent working knowledge of Microsoft PowerPoint, Word, Excel, and online research tools
Very high work standards
Excellent writing, organizational, and problem-solving skills
Strong client service orientation
Ability to prioritize and work to tight deadlines and manage own caseload
Good communication skills, including the ability to liaise with people across the business
Ability to work well in both a team and individually
Keen to develop and use initiative
Respects and enjoys the diversity of cultural, social, and academic backgrounds found in the Firm

Recruitment Coordinator - Contract (12 Months)

Thu, 14 Mar 2024 11:35:00 Z

The Recruitment Coordinator – Contract (12 months) will provide support in the delivery of the Firm's end-to-end Recruitment and mobility processes; assist with implementing harmonized Recruitment and mobility processes to achieve efficiency, quality, and enhanced employee and candidate experience.

Responsibilities:

Provide day-to-day seamless operational support in delivering recruiting procedures –covering areas such as sourcing, screening, market scanning/intelligence, offer administration, due diligence, and pre-onboarding among others
Facilitate the development, formatting, review, and/or recommendations on role profile content
Create, update, and close job postings in identified recruitment management systems and online sourcing channels
Secure availability and set interview schedules for interviewers and candidates
Collect, track, and tag movement of applications in existing Recruitment Management Systems (RMS), including applications received outside the RMS
Manage general recruitment queries in identified channels (e.g. general mailbox)
Generate, prepare, and send offer and contract letters based on approved rates (in co-ordination with in-market recruitment teams)
Partner with the In-Market and Specialist teams to deliver a more integrated and seamless approach to the Recruitment and Mobility service delivery
Facilitate the administration of recruitment-related tools and platforms such as Recruitment Management System/s, job boards, career sites, etc.
Collaborate with People Systems to maintain data integrity and ensure accuracy of recruitment-related data
Perform other functions as may be assigned by immediate manager from time to time

Skills and Experience:

Bachelor's degree (or equivalent) in Social Sciences, Business Administration, or other relevant courses, or equivalent work experience
Some relevant experience in supporting the delivery of recruitment and mobility processes and technologies
Knowledgeable in various recruitment principles particularly in candidate management
Experience in utilizing enterprise-wide Recruitment Management Systems such as SuccessFactors, cvMail, viRecruit, PageUp, Taleo, etc.
Experience of working in a shared services/captive environment is preferable
Excellent interpersonal skills and the ability to establish strong relationships with a wide range of stakeholders
Ability to work in a fast-paced and constantly evolving environment
Strong communication skills both written and spoken English

IP Data Analyst I - Contract (12 months)

Thu, 14 Mar 2024 11:16:00 Z

The IP Data Analyst I - Contract (12 months) will provide a full service for the trademark prosecution process of clients' IP (Intellectual Property) rights, using IP systems that have been and/or may be deployed from time to time; and provide full administrative support in processing trademark-related correspondence and issuing instructions to correspondent law firms.

Responsibilities:

Coordinate, analyze, and process incoming correspondence relating to IP matters received from Baker McKenzie offices, IP clients, and additional global law firms
Identify key deadlines and update client records accordingly using an electronic IP management system
Create records and co-ordinate IP matter work plans to relevant IP attorneys based on new instructions received from IP clients and Baker McKenzie managing offices
Update global records with accurate and consistent data throughout the trademark registration, renewals, and maintenance process
Docket and review actions (i.e. e-docket) relevant to the client's trademark portfolio management
Provide agents with instructions to renew trademarks promptly or to allow trademarks to lapse per clients' recommendations, including:
- updating trademark records based on agreed procedures and processes
- generating reports of registrations due for renewal for a certain period
- process renewal instructions
Communicate via email with internal colleagues and global clients
Proactively review operational processes, and actively recommend operational and process improvements
Manage own workload by allocating work items based on the order of priorities
Perform record-auditing of trademarks during client intake or when necessary
Closely coordinate with the specialists and leaders on issues that may affect the clients' IP rights
Participate in the implementation and execution of the agreed initiatives and action items in the business plan and other business improvement programs
Perform other tasks and activities as may be assigned by the Management Team or leaders from time to time

Skills and Experience:

Educated to A-Level standard or above
Some experience in a corporate administrative environment
Proficiency in MS Office applications (Word, Excel, Outlook) and Internet
Flexibility in work hours is essential if required as this role includes close co-ordination with our global counterparts
Strong analytical, problem-solving and organizational skills
Excellent oral and written English communication skills
Proactive with the ability to communicate process recommendations
Ability to multi-task whilst maintaining accuracy and quality in data entry
Ability to prioritize and work independently with limited supervision
Strong commitment to outstanding client service
Ability to establish and maintain effective working relationships
Exceptional work ethic, personal and professional integrity
Consistent team player, who is adaptable to team workload and client demands

Specialist, Global Client Pursuits (GCP)

Thu, 14 Mar 2024 10:53:00 Z

The Specialist, Global Client Pursuits (GCP) will become a permanent member of the high-performing team of global pitch professionals who manage the firm's most strategic, pitches and panels for clients and regional pursuits.

The Global Client Pursuits (GCP) team seeks a strong pitch professional with demonstrated panels and bids experience, to support client pitches, collaborate and share best practice, and engage in pitching process development and training.

Responsibilities:

Support and coordinate the proposal process for bids/pitches and panel proposals for high-value and strategic client opportunities, working closely with a senior team member
Manage project pitches working in collaboration with BDMC colleagues
Develop key messages and client-centric content to ensure that proposals of superior quality are delivered on time
Create clear and concise briefs with detailed instructions for junior pitch team members to produce fit-for-purpose draft proposals and formatting/design requests leveraging pitch content automation technology
Assist with pitch debrief meetings feeding back key points to the business to facilitate further learning and development
Work with partners and GCP colleagues to assess proposal opportunities, help partners to decline opportunities that are not in line with the Firm strategy, and coordinate teams and resources to respond quickly and effectively to those opportunities we do pursue
Contribute to the development of best practice materials and information e.g. for the Pitch Perfect blog and Baker World internet pages
Develop and deliver training for junior team members and assist with training to regional and global teams including practice groups, BD teams, Partner meetings
Become deeply familiar with the Baker resources and team, leveraging the proposal process for bids/pitches and panel proposals for high-value and key client opportunities
Team with GCP colleagues worldwide to deliver on pitches where needed following the sun and sharing best practice
Collaborate with BDMC professionals worldwide including client managers, industry and practice group BDMs, and in-market BDMs to leverage client intelligence, practice and industry know-how, case studies, and credentials
Work with other Professional Services teams e.g. pricing strategy, legal project management, and knowledge to contribute to developing profitable and added value solutions

Skills and Experience:

Bachelor's degree or equivalent relevant work experience
Strong experience in a business development role in a business and/or professional services environment; law firm experience preferred.
Hands-on experience in proposal development including writing and project management is a significant advantage
Organisation, project management, and ability to handle multiple projects on tight deadlines simultaneously with limited guidance
Excellent writing skills and experience in developing value propositions, win themes and executive summaries for proposals
Able to take initiative, set priorities and see projects through to completion to creatively solve problems and implement solutions
Interpersonal skills to work/lead in remote teams of partners, lawyers and BDMC professionals
Persuasive and diplomacy skills and ability to deal autonomously with highly intelligent and demanding internal clients at all levels
Client service focus, flexibility, can-do attitude; motivated and enthusiastic; personal drive and energy
Fluent written and spoken English
Excellent communication and presentation skills
Proficiency in Microsoft Office, particularly PowerPoint, Word, Excel and Photoshop is good to have

Manager/Assistant Manager, Global Client Pursuits (GCP)

Thu, 14 Mar 2024 04:45:00 Z

The Manager/Assistant Manager, Global Client Pursuits (GCP) will become a permanent member of the high-performing team of global pitch professionals who manage the firm's most strategic, pitches and panels for clients and regional pursuits.

The Global Client Pursuits (GCP) team seeks a strong pitch professional with demonstrated panels and bids experience, to lead and/ or support client pitches, collaborate and share best practice, and engage in pitching process development and training.

Responsibilities:

Lead or support the proposal process for bids/pitches and panels for high-value and strategic client opportunities, working both autonomously and/or closely with a senior team member
Independently oversee or manage pitch enablement projects that contribute to the strategy of the Global Client Pursuits process
Proactively develop and manage client-centric key messages/content and marshal resources to ensure that proposals of superior quality are delivered on time
Work with partners and Global Client Pursuit colleagues to assess proposal opportunities, help partners to decline opportunities that are not in line with the Firm strategy, and coordinate teams and resources to respond quickly and effectively to those opportunities we do pursue
Engage directly with partners, BDMC colleagues, and various Firm resources to develop key messages based on the Firm's Client Value Model, and relevant content for regional and global priority client deliverables
Provide coaching/training for partners, lawyers, and BD/marketing professionals around all aspects of pitch best practice
Conduct tender debrief meetings feeding back key points to the business to facilitate further learning and development
Develop best practices; develop and deliver training to regional and global teams including practice groups, BD teams, partner/staff meetings
Collaborate with Global Client Pursuits colleagues worldwide to provide follow-the-sun support on pitches, as needed, and share best practice
Create clear and concise briefs with detailed instructions for junior pitch team members to produce fit-for-purpose draft proposals and formatting/design requests leveraging pitch content automation technology
Contribute to best practice sessions and writing thought leadership for e.g. the Pitch Perfect blog, Community of Excellence newsletters, and Bakerworld intranet pages
Become deeply familiar with Firm resources and team, leveraging the proposal process for bids/pitches and panel proposals for high-value and key client opportunities
Collaborate with BDMC professionals worldwide including client managers, industry and practice groups and market based colleagues to leverage client intelligence, practice and industry know-how, case studies, and credentials for effective pitching
Engage with other Professional Services teams e.g. pricing strategy, legal project management, and knowledge to deliver profitable and added value solutions

Skills and Experience:

Bachelor's degree or equivalent relevant work experience
Strong experience in BD/ communications in the professional services, with hands-on experience in proposal development
Organization, project management, and ability to independently handle multiple projects simultaneously
Strong interpersonal skills to work with/manage remote teams of partners, lawyers and BDMC professionals
Persuasive and diplomacy skills; ability to deal autonomously with highly intelligent and demanding stakeholders at all levels; manage multiple pitch requests, assess opportunities, and provide direction
Client service focus, flexibility, can-do attitude; motivated and enthusiastic; personal drive and energy
Fluent written and spoken English
Excellent communication and presentation skills
Gravitas to coach and influence
Serve as a role model for more junior team members

Senior Trade Mark Attorney or Senior Lawyer - IPTech (Intellectual Property - Trade Marks)

Wed, 13 Mar 2024 00:45:00 Z

Why Baker McKenzie?

At Baker McKenzie not only do we pride ourselves on leading pay and a great culture, joining a leading Global Law firm provides unique development opportunities to grow in a highly supportive working environment throughout all stages of your life. We know our people value flexibility around when and where they work. We are committed to offering a more adaptable way to work, and we call this bAgile. As a highly valued employee we will also provide you with an extensive range of wellbeing, recognition & benefits offerings.

For more information on our benefits click here.

The Role

We are currently looking for a lawyer with 5-10 years' experience in IP law, in particular trade marks, to join our IPTech Practice Group in Sydney.

The Team

Baker McKenzie has the world's pre-eminent Intellectual Property practice and is the recognised leader in the Asia-Pacific region.

Our Australian practice is an integral part of the Firm's global and regional IP network and a vital contributor to the success of the worldwide IP practice.

Our Australian team advises on all aspects of the protection, exploitation and enforcement of IP rights. Our specialist brand protection lawyers and paralegals manage the portfolios for market-leading clients across a wide range of industries.

We operate the largest trade mark portfolio practice of any law firm in Australia for many of the world's most famous brand owners, including Unilever, Taco Bell and General Motors. We handle complex trade mark, copyright, patent, design, trade secrets and trade practices disputes and associated advisory work, and act in a wide range of IP-related transactions.

Our clients cover a range of industry sectors including pharmaceuticals and medical devices; information technology and electronics; media and education; apparel, cosmetics and fashion; food and beverage; motor vehicles; and finance.

What we're looking for

5-10 years' post qualification experience within IP law, in particular trade marks;
experience in trade mark search analysis and advice, advising on filing strategies, filing and prosecution of applications and running opposition and removal proceedings (experience in New Zealand as well as Australia will be relevant);
a strong academic background;
a strong client service orientation;
strong technical, drafting and commercial skills;
business development aptitude, interest, and experience;
willingness to develop others through mentoring and sharing experiences;
relevant legal qualifications;
excellent analytical, communication, and research skills;
a commitment to high work standards and strong attention to detail;
an ability to demonstrate initiative and proactivity;
an ability to develop strong relationships with clients and to take responsibility for this relationship;
an ability to work well in a team environment (including across Australian offices and internationally); and
a willingness to learn.

About the Firm

At Baker McKenzie, we are different in the way we think, work and behave. The first local, truly global law firm in Australia, we commenced operations in Sydney in 1964, in Melbourne in 1982 and in Brisbane in 2014. Our lawyers work seamlessly with our global colleagues, collectively providing a capacity of more than 13,000 people, including over 6,500 lawyers who work alongside our clients to drive growth that is both sustainable–and inclusive.

Baker McKenzie Australia can offer you access to complex, market leading matters working with some of the world's best legal minds–people who know the law and who understand business. We have an unrivalled ability to provide training and secondment opportunities across our global network. Locally, we have an inclusive culture of learning, coaching and opportunity where you will work in small teams on matters that often cross borders. We value people who think ahead and get noticed.

Inclusion, Diversity & Equity

Baker McKenzie is committed to providing a diverse and inclusive culture for all its employees, with equal opportunity for all to progress and have a meaningful career with our Firm. Our mission is to foster an environment where individuals of every ethnicity, culture, gender, sexual orientation, gender identity and expression, religion, age, disability, carer status and working style may succeed professionally and fully contribute to the goals of the Firm. Our bAgile program encourages a range of flexible work opportunities for all. We invite you to let us know of any reasonable adjustments you require to equitably participate in the recruitment process or in performing the requirements of this role.

Our application process

Please apply by selecting the "apply now" link below and completing an online application form.

As part of our commitment to creating a diverse and inclusive we encourage applications from all genders, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander people.

Singapore Practice Training Contracts

Mon, 11 Mar 2024 09:25:00 Z

Wong & Leow offers a number of Practice Training Contracts each year to Singapore graduates with the requisite academic qualifications and attitude. Our Trainees get the best of both worlds: a thorough grounding in Singapore law and practice together with exposure to multi-national clients and the opportunity to exchange knowledge with the best legal minds from all over the globe through Wong & Leow’s joint law venture with Baker McKenzie.

Supervising Solicitor & Mentors

Maximise your potential

an introduction to our firm and the type of work we undertake
an understanding of the skills and personal qualities you need to be successful at each stage in your career
training in the technical and professional skills you need to maximise your potential
training that complies with all relevant Singapore regulations.

More specifically, our Trainee Programme ncludes:

Induction: Prior to joining the practicei groups, you will attend induction training so as to help you hit the ground running
Technical legal training: Each of our practice groups runs internal training sessions covering technical legal issues relevant to that team. We also run separate, Trainee-specific seminars which cover the fundamental issues that arise in each of our practice areas so that you get a thorough grounding in commercial law
Professional skills development: There is more to being a successful lawyer than just knowing the law. We will help you maximize your potential, for example by providing training in presenting, drafting and client management.
Ethical conduct: It is vital that all of our lawyers adhere to the highest standards when it comes to professional conduct and responsibility. We run sessions on ethics, professional responsibility, court etiquette and risk management to ensure that you fully understand what is expected of you.

Practice Area

Our Trainees are exposed to at least two of the following practice areas:

Civil litigation
Corporate transactions
Conveyancing

Develop Successfully

Work and think Globally

To apply, you will need to submit a covering letter, together with a full curriculum vitae and copies of your university transcripts. Covering letters form an important part of your application. They should outline your interest in The Firm, and give an overview of your motivation for selecting your preferred area of practice.

Applications for our 2026 Training Contract will open on 1 August 2023.

Practice Groups
Capital Markets Dispute Resolution Employment Employment Finance & Projects Financial Services	Intellectual Property & Technology Mergers & Acquisitions Real Estate Tax
Supervising Solicitors
Nandakumar Ponniya Celeste Ang James Huang Kenneth Chuah Andrew Martin Lean Min-tze Kelvin Poa Stephanie Magnus	Geraldine Ong Kenneth Chia Lean Min-tze Lim Ren Jun Andy Leck Kenneth Chia Allen Tan Dawn Quek

Finance Director

Thu, 07 Mar 2024 13:25:00 Z

The Finance Director (FD) will provide leadership to a diverse team in the Manila Center handling various financial operations and support processes that service 74 offices in 45 countries. These services include processes within Billing and Collections, Financial Planning & Analysis, Accounting, Month-end Closing, Procure-to-Pay processes, and others. Within a highly matrixed organization operating in a dynamic business landscape, the FD ensures the overall effectiveness and efficiency of the center-based teams who take direct guidance from their respective functional service owners (SOs) and global process owners (GPOs). The current team size is about 330 people distributed across eight (8) managers based in Manila (with the Billing and Collections team comprising more than half of the Finance team).

Working collaboratively with the functional SOs, GPOs, Regional CFOs (RCFOs) and the P&Q team and the Manila Center FD share the responsibility and accountability for the center teams' standards of service excellence, high-quality work output, and the overall positive experience of key stakeholders at different levels across offices and alliances. Ensuring consistency of service processes and efficiencies as well as expectations from the team across Centers, the FD collaborates extensively with the other Center FDs (from Belfast, Buenos Aires, and Tampa).

Helping ensure the relevance of services and their adequacy to meet business requirements, the FD builds key relationships (including with other Center FDs) that promote a One Team ethos in pursuit of enabling the Firm's overall success, particularly in ensuring financial health and performance.

Responsibilities:

Overall responsibility for the operational and service excellence of the various finance teams in the Manila Center using key performance metrics agreed with global functional leaders
Collaborate effectively with Finance Service Owners, Global Process Owners, RCFOs, and Process & Quality teams to support their strategic initiatives and tactical priorities to achieve the Firm's business financial goals; This includes aligning initiatives within the Manila Center with these key stakeholders
Collaborate extensively with other Center FDs to ensure service processes, expectations, and efficiencies are and remain consistent across all Centers.
Develop relationships across the Firm to ensure an open line of communication that facilitates a culture of collaboration, continuous improvement (through feedback and action), high performance, and service excellence across the Firm
Responsible for building and sustaining a strong One Team ethos within the Manila Center Finance Team and contributing to the overall culture of the Manila Center
Guide to meet the Manila Center's in-market financial plans and targets through a collaborative approach with the responsible CLT members
Own the compliance on regulatory and statutory requirements of the Manila Center (including that of the parent company)
Other activities as required to address financial, engagement, client-related, or other strategic initiatives for the Firm
Explore new methods and technologies that can be adapted and introduced to simplify and achieve greater efficiency and effectiveness for stakeholders while ensuring proper discussions and alignment with SO, GPO, RCFOs, and P&Q
Implement a culture of continuous improvement to achieve incremental improvement across all areas

Skills and Experience:

Bachelor’s degree major in Accounting, Financial Management, or other business management-related areas
- Certified Public Accountant (preferred about local statutory reporting requirements)
- Certification within a specific area of finance (e.g., Certified Management Accountant, Certified Internal Audit, etc.) is an advantage
- Master's Degree in Business Administration an advantage
Significant experience as a Finance Executive managing a large team handling a broad service scope within the finance function of a global business organization engaged in providing professional or business services to clients
Established reputation as a Finance Executive leader with an inspiring presence, able to navigate complex and, at times, ambiguous business landscape to help teams, stakeholders, and clients from different countries (with varying cultural backgrounds) succeed
Strong interpersonal, communication, and networking skills that promote collaboration, empower people and advocate our Culture of Inclusion, Diversity, & Equity across the Firm
Demonstrated effectiveness and expertise in building and nurturing a team culture that aligns with the Firm's and inspires people to engage positively to help create a safe and inclusive workplace
Demonstrated expertise in service operations management, internal business controls, and continuous improvement methodologies (e.g., LSS, etc.) that facilitate consistency in the teams' ability to deliver service excellence and positive stakeholder and client experiences
Demonstrated technical expertise in financial management and business operations that facilitate the ability to assess risks and take decisive, appropriate actions, especially in the case of exception requests
Demonstrated flexibility and agile leadership style able to interact and engage effectively with key stakeholders across the Firm (and acknowledging their cultural, social, and academic diversity) to bring about the best of ideas and practices for the benefit of the Firm, its clients, and its people
Strong technical expertise in local statutory and business regulatory requirements as well as in business financial management to ensure compliance and a strong risk management and control posture
Working proficiency in using MS Office and other Productivity Tools

Enterprise Data Quality Architect

Fri, 01 Mar 2024 08:35:00 Z

The Enterprise Data Quality Architect will Coordinate, consolidate, and oversee the mitigation of all data quality issues in the organization.

Responsibilities:

Design, Create, Structure, and Lead the Enterprise Data Quality Function
Develop a deep understanding of the Firm's data sources, data maintenance processes, and data models.
Consolidate all data quality operations under a single umbrella and service line.
Field data quality certification and improvement requests from stakeholders
Develop symbiotic relationships with the Firm's data custodians and process owners
Define Enterprise Data Quality Standards and Guidelines
Create standard Data Quality checklists that can be used to measure data quality gaps and configure data quality measurement tools/technologies
Recruit, train, lead, and support Data Quality engineers and champions to help identify, quantify, and report on data quality issues
Train, lead, and support a group of Data Guardians to help data custodians mitigate data quality issues at scale using manual processes and tools.
Architect, Design, and Maintain Data Quality Dashboards
Create a set of data quality certification standards and implement a process to certify various data sets and maintain/improve certification levels
Help describe data quality issues in business terms
Coordinate with data custodians and process owners to fix data quality issues
Report to stakeholders the status and progress related to data quality and mitigation of issues
Ensure common understanding and maintenance of Business Rules surrounding the firm's data.
Guide projects and initiatives to interpret and develop business rules and alignment and assurance of data quality targets
Evangelize, promote and market to improve utilization of Data Quality Services developed as part of the function.
Provide input into developing overall management and governance standards and policies to ensure the accuracy, protection, and quality of data and to promote a data quality discipline throughout the Firm

Skills and Experience:

Strong experience in data architecture, data modelling, data warehousing, and database design. Some experience in a leadership role
Degree in Computer Science (a degree in Statistics or Mathematics would be highly regarded)
Significant knowledge and experience in data warehousing, data mining, and ETL tools. Experience in Cloud technologies like Azure, Microsoft Fabric, and Graph is a plus. Knowledge of programming languages and creating solutions using Python and/or Power Apps is a plus. Knowledge of open-source or proprietary data quality
frameworks and products is a plus.
Experience in developing complete data models in a manner that is understandable to a non-technical audience
Broad and deep understanding of the Firm, how we operate, how we interact with our clients, and our internal business processes
Communication and management skills:
Outstanding communication and presentation skills able to engage with stakeholders at all levels
Experience in supervising and mentoring a team of architects and engineers
Capable of working independently and in a geographically and culturally diverse team
A critical, analytical, exception-finding, hacker mindset
Process-oriented, structured, operation-building focus

Security Incident Response Engineer

Fri, 01 Mar 2024 08:14:00 Z

The Security Incident Response Engineer will provide technical expertise in serving the firm's incident response, processes, and activities. The Incident response engineer will work to identify, analyze, and respond to potential threats to the firm.

Responsibilities:

Provide security expertise in incident response to protect and mitigate the firm from information security threats
Assist with digital forensics expertise and have excellent knowledge of current and emerging threats
Think both like an attacker and a defender to work through IR incidents or events to the conclusion

Skills and Experience:

Computer Science Bachelor’s degree or substantial equivalent experience
Experience of CISSP, OSCP, CEH or SANS GCFE, GCFA, GNFA, GCTI, GREM, or GCIH
Extensive experience in security Incident response in an enterprise environment
Strong experience in Windows systems forensics, diagnostics, and image acquisition strategies
Audit, asses, and evaluate emerging vulnerabilities in the cyber threat landscape.
Experience of CSIRT leadership throughout the incident lifecycle
Good understanding of TCP/IP protocols and experience of Wireshark and packet analysis tools
Excellent knowledge of Application security controls and penetration testing methodologies
Confident in scripting, python or similar language
Experience in Risk analysis and reporting to executive-level
Experience in designing IR policies and implementation of IR procedures
Extensive experience of SIEM and log analytics
SOAR knowledge for IR automation and remediation
Working knowledge of cloud security technologies, standards, and controls
Expert analytical skills, including the gathering and analyzing of facts, formulating objective conclusions modified by subjective and experience-based qualifiers when appropriate, defining problems, and promoting solutions
Ability to adapt, integrate, and modify existing programs or vendor-supplied package programs for use with existing information systems
Proficient in oral and written English
Ability to be productive and maintain focus without direct supervision

Intellectual Property Data Analyst I

Fri, 01 Mar 2024 08:06:00 Z

The IP Data Analyst I will provide a full service for the trademark prosecution process of clients' IP (Intellectual Property) rights, using IP systems that have been and/or may be deployed from time to time; and provide full administrative support in processing trademark-related correspondence and issuing instructions to correspondent law firms.

Responsibilities:

Coordinate, analyze, and process incoming correspondence relating to IP matters received from Baker McKenzie offices, IP clients, and additional global law firms
Identify key deadlines and update client records accordingly using an electronic IP management system
Create records and co-ordinate IP matter work plans to relevant IP attorneys based on new instructions received from IP clients and Baker McKenzie managing offices
Update global records with accurate and consistent data throughout the trademark registration, renewals, and maintenance process
Docket and review actions (i.e. e-docket) relevant to the client's trademark portfolio management
Provide agents with instructions to renew trademarks promptly or to allow trademarks to lapse per clients' recommendations, including:
- updating trademark records based on agreed procedures and processes
- generating reports of registrations due for renewal for a certain period
- process renewal instructions
Communicate via email with internal colleagues and global clients
Proactively review operational processes, and actively recommend operational and process improvements
Manage own workload by allocating work items based on the order of priorities
Perform record-auditing of trademarks during client intake or when necessary
Closely coordinate with the specialists, and leaders on issues that may affect the clients' IP rights
Participate in the implementation and execution of the agreed initiatives and action items in the business plan and other business improvement programs
Perform other tasks and activities as may be assigned by the Management Team or leaders from time to time

Skills and Experience:

Educated to A-Level standard or above
Some experience in a corporate administrative environment
Proficiency in MS Office applications (Word, Excel, Outlook) and Internet
Flexibility in work hours is essential if required as this role includes close co-ordination with our global counterparts
Strong analytical, problem solving and organizational skills
Excellent oral and written English communication skills
Proactive with the ability to communicate process recommendations
Ability to multi-task whilst maintaining accuracy and quality in data entry
Ability to prioritize and work independently with limited supervision
Strong commitment to outstanding client service
Ability to establish and maintain effective working relationships
Exceptional work ethic, personal and professional integrity
Consistent team player, who is adaptable to team workload and client demands

Legal Professional

Fri, 01 Mar 2024 07:55:00 Z

Baker McKenzie (Bangkok office) is seeking enthusiastic people who are driven and willing to seize opportunities to join our dynamic legal professional team including:

Corporate & Commercial Practice Group;
Dispute Resolution Practice Group;
Intellectual Property Practice Group;
Financial Services Division (Banking & Finance; Capital Markets; Family Governance); and
Tax Practice Group.

The successful candidate should have the following:

LL.B. degree or higher with outstanding academic credentials.
Native in Thai and Excellent in English communication, especially in written and drafting skills are required.
Proficiency in Microsoft Office, especially in Word and PowerPoint; Outlook; and Internet Explorer.
Highest working standards with strong service orientation and service mind.
Uncompromising with quality and ability to deliver work within set timeline.
Ability to collaborate well with others as well as to work individually.
Good interpersonal skills, driven, highly organized with good planning skill, problem-solving, good analytical and critical thinking, and attention to details.

To apply, please click 'APPLY'

Only shortlisted candidates will be contacted.

Visit https://bmcknz.ie/3tIzPCB to read the data privacy statement

Vulnerability and Penetration Testing Engineer

Fri, 01 Mar 2024 07:51:00 Z

The Vulnerability and Penetration Testing Engineer utilize extensive experience, standardized and custom testing tools, threat intelligence information, and risk management concepts during the assessment process to deliver prioritized findings based on projected business impact.

The role holder will provide extensive post-analysis consulting, both written and verbal, to constituents to ensure all parties adequately understand the findings and how to successfully remediate the vulnerabilities. The role holder will also engage in ongoing industry, technology, and threat research to ensure the Firm maintains an effective assessment program capable of protecting the confidentiality, integrity, availability, and recoverability of information, systems, and facilities in compliance with organizational policies and standards.

The Security Architect, Vulnerability, and Risk Assessment evaluates the security posture of systems, processes, and applications to identify vulnerabilities that expose the Firm to risk as defined and quantified by the Firm’s Risk Management Framework and ISMS Policy.

Responsibilities:

Serve as the subject matter expert within the Firms VAPT team
The individual will critically analyze proposed and existing solutions for adherence to recognized standards of secure system design, including requirements resulting from the ISMS Policy, client contracts, the regulatory environment, and professional obligation
Architect, implement, and support assessment solutions identified as necessary for the protection of Firm assets
Provide effective oversight and guidance for other VAPT team members
Continually evaluate relevant products, tools, scripts, and techniques that improve existing assessment capabilities
Prioritize assessments to maximize risk reduction efforts relative to business impact and resource availability
Develop comprehensive and understandable assessment reports that effectively summarize findings and recommendations
Assist constituents with remediation activities by acting in a consulting role, retesting as needed

Skills and Experience:

Commanding knowledge of VAPT concepts and best practices, including the requirements for WhiteHat/ethical hacking.
Expert understanding of the difference between a vulnerability assessment and a penetration test in the context of assessment scope, objectives, and deliverables
Extensive experience with common automated VAPT tools such as Nessus, Appscan, Burp Suite, Nipper, and Trustwave
Proficiency with other common attack tools and frameworks such as Wireshark, Kali, and Metasploit, etc.
Proficiency with mobile platform security technology, including vulnerability identification and exploitation tools as well as mobile platform security best practices, frameworks, etc.
Ability to validate the presence of identified vulnerabilities with accuracy
Expert understanding of security concepts, technologies, controls, and best practices
Working knowledge of information security frameworks such as ISO27001, NIST, and CIS
Ability to synthesize contract language and convert such language to controls
Authoritative understanding of security threats, qualitative and quantitative risk valuation models, and effective tools, tactics, and techniques for risk reduction
Expertise with risk management principles in the context of application assessments
Authoritative understanding of underlying application technologies to assist with robust assessment strategy
Authoritative understanding of principles, theories, techniques, and methods of information system analysis and programming, particularly secure coding practices
Thorough knowledge of data processing and data communications concepts and services
Working knowledge of encryption technologies and standards, both at-rest and in-flight
Expert analysis skills, including the gathering and analyzing of facts, formulating objective conclusions modified by subjective and experience-based qualifiers when appropriate, defining problems, and promoting solutions
Ability to adapt, integrate, and modify existing programs or vendor-supplied package programs for use with existing information systems
Proficient in the delivery of training and informational sessions to technical and non-technical constituencies
Expert analytical skills, including the gathering and analyzing of facts, formulating objective conclusions modified by subjective and experience-based qualifiers when appropriate, defining problems, and promoting solutions
Proficient in oral and written English
Ability to be productive and maintain focus without direct supervision
GPEN, OSCP, GWASP, GMOB or equivalent preferred
CISSP, SSCP, CISM, CRISC, CISA, or CGEIT optional

Senior Microsoft Security Architect

Fri, 01 Mar 2024 07:35:00 Z

The Senior Microsoft Security Architect will provide technical expertise in the secure design, implementation, and development of the firm's M365 environment. The architect will develop and implement policies to ensure the security and availability of the firm's M365 applications.

Responsibilities:

Responsible for the design, architecture, and implementation of a secure M365 environment for the firm
Lead the adoption and use of Microsoft cloud security technologies in the firm
Act as SME for Microsoft security suite with specialist responsibilities in Microsoft Defender for Cloud, Defender for Identity, and Defender for Office 365

Skills and Experience:

Computer Science Bachelor’s degree or substantial equivalent experience
Experience of CISSP, CCSP and MS-500, AZ500, SC-900 & SC-4000
Demonstrable experience of leading the secure adoption with Microsoft security services for M365
Extensive experience of Microsoft Defender Suite including Defender for cloud, Defender for Office Defender for identity, and Defender for cloud apps
Strong experience of integrating identity and access management controls in M365
Architect and Implement event management and secure logging of M365 services
Experience of Microsoft Purview integrated data security services including data encryption, classification, and labelling
Experience with Microsoft Entra ID governance. The ability to provide reports for M365 security posture and compliance to the executive level
Expert analytical skills, including the gathering and analyzing of facts, formulating objective conclusions modified by subjective and experience-based qualifiers when appropriate, defining problems, and promoting solutions
Ability to adapt, integrate, and modify existing programs or vendor-supplied package programs for use with existing information systems
Proficient in oral and written English
Ability to be productive and maintain focus without direct supervision

Security Operations Analyst

Fri, 01 Mar 2024 06:46:00 Z

The Security Operations Analyst will provide technical, administrative, and procedural support for the Firm's information security program to protect the confidentiality, integrity, and availability of information systems in accordance with the Firm's business objectives, regulatory requirements, and strategic goals.

Responsibilities:

Provide Tier 2 technical and support services to the global organization on behalf of the Information Security Team
Receive, process, and resolve tickets per defined SLAs
Assist in the architecture, deployment, and ongoing support of key security systems necessary for the protection of Firm assets
Understand Firm policies and standards and be capable of conveying those requirements to end users in a non-confrontational manner
Critically assess current practices and provide feedback to management on improvement opportunities
Report compliance failures to management for immediate remediation
Maintain assigned systems to ensure confidentiality, availability, integrity, and reliability, including the oversight of current and projected capacity, performance, and licensing
Provide status reports and relevant metrics to the Security Operations Manager
Contribute to the Firm's security-related information repositories and other marketing/awareness endeavors
Participate in special projects as needed
Liaise with the GSEC Engineering team as an advanced support participant for designated GSEC systems
Actively participate in cross-training, and knowledge transfer opportunities with GSEC Engineering to obtain junior-level mastery of designated systems

Skills and Experience:

Possess a Computer Science Bachelor’s Degree or substantial equivalent experience
Strong professional experience in information security with a focus on security operations and technical support
GSEC, GCIH, GCIA, GMON, Comptia CySa+
CISSP or SSCP desired
Some experience with common security platforms such as antivirus, full disk encryption, two-factor authentication, PKI, and data leakage protection
Deep understanding of TCP/IP, DNS, common network services, and other foundational topics
Intermediate knowledge of server, workstation, and Active Directory technologies that impact security controls
Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions
Maintain critical thinking and composure under pressure
Strong written and oral communication skills; The ability to convey complex concepts to non-technical constituents; Proficiency in oral and written English
Capable of providing assistance with the preparation of internal training materials and documentation
Ability to be productive and maintain focus without direct supervision
Passionate in the practice and pursuit of customer service excellence
Willing to accommodate shift-based work for a global organization
Provide exemplary customer service by striving for first call resolution and demonstrating, empathy, respect, professionalism, and expertise
Strong analytical and troubleshooting skills including a thorough understanding of how to interpret users’ questions and issues, and the ability to resolve these issues in the context of organizational policies, standards, and other requirements
Demonstrated productive participation in the implementation of industry best practices around IT service delivery and quality, problem management (Ishikawa, 5 Whys, Kepner Tregoe), risk management, continuous improvement
Experienced in dealing with Tier 2 customer issues and willing to assume responsibilities consistent with a subject matter expert within the Security Operations group. Such responsibilities will include but are not limited to, root cause determination, developing remediation plans in concert with vendors and other internal constituents,
implementing those remediation plans to prevent a recurrence, and updating playbooks and KB's
Some experience with security operations response procedures and practices, including the use of security orchestration tools and ticketing systems, and handling threats (malware behavior and persistence), attacks, and vulnerabilities

Secretary - Dispute Resolution (Restructuring & Insolvency)

Tue, 27 Feb 2024 00:26:00 Z

Answering the phone - appropriately screening calls, resolving simple queries wherever possible, taking and relaying messages promptly, and, if necessary, redirecting queries
Creating and amending typed documents such as letters, emails, memos, contracts, agreements, presentations and pitch documents, using version control and track changes
Managing monthly billing processes and specific client invoicing requirements, including drafting and circulating invoices, distributing invoices to clients and necessary weekly, monthly and quarterly reporting responsibilities for key clients
Supporting the client matter intake process
Processing expense claims and cheque requisitions
Undertaking conflict searching
Time entry - production of narratives, creation of glossaries, etc.
Screening and organising correspondence (with voicemail, email, and regular postal mail), in authors’ absence and as per requests
Supporting the Restructuring & Insolvency sub-group including in setting up team meetings and events and managing expenses
Working directly with clients, developing and maintaining relationships, and assisting with business development activities
Organising couriers, conferences and functions, travel and accommodation, internal and external meetings (including room, car spaces, catering, invitations etc) for authors
Assisting with the organising and conduct of client events, meetings and social functions for the Practice Group
Managing authors' calendars and schedules and keeping informed about authors' whereabouts at all time
Assisting in preparing and distributing relevant documentation to authors prior to critical dates (e.g. meetings, court proceedings, settlements etc.)
Identifying, opening, generating, maintaining, labelling, updating and closing files, according to task, author and the Firm’s requirements
Managing various ongoing projects as required

What we're looking for -

Our ideal candidate would have:

Previous experience in a similar role, ideally in a law firm or professional services environment supporting partners with substantial practices and multiple fee earners;
Litigation and court forms experience;
Experience with monthly billing process;
High level of accuracy and attention to detail;
A minimum typing speed of 50 wpm (90% accuracy rate);
Excellent computer literacy in Word, Excel, PowerPoint and Outlook email;
Excellent customer service and client relationship skills;
iManage and Chrome River experience preferred but not required;
Certificate IV in Business Administration or equivalent is desirable.

About the team

Baker McKenzie's Dispute Resolution Group is one of the Australian office's largest practice groups and has the depth of experience and accomplishment to advise and represent clients in all matters associated with complex commercial disputes.

Our specialist Restructuring & Insolvency team has an impressive track record and market reputation in many of Australia's largest and most complex restructuring transactions, formal insolvencies and adjacent litigation on a local, regional and international level.

Known for our practical, commercial advice and problem solving, as well as our cross border capability, we have the privilege of being instructed by major national and international organisations and leading insolvency practitioners in large-scale, complex restructuring and insolvency assignments, across a range of industries and disciplines.

Our experience is reflected in recent rankings, with the team recognised in Chambers & Partners Asia Pacific, Legal 500 Best Lawyers, Doyle's Guide, Who's Who Legal, and the inaugural Lawdragon 500 Leading Global Restructuring & Insolvency Lawyers listing for 2020.

Baker McKenzie is proudly one of INSOL International's G36 firms, and a platinum sponsorship of the Turnaround Management Association in Australia, and an active participant in both organisations.

About the Firm

At Baker McKenzie, we are different in the way we think, work and behave. Like no other law firm, we were born global. Our Australian practice was established in Sydney in 1964, in Melbourne in 1982 and in Brisbane in 2014. Our lawyers work seamlessly with our global colleagues, collectively providing a capacity of more than 5,600 locally qualified lawyers and 6,000 professional staff in 78 locations across 46 countries.

Baker McKenzie Australia can offer you access to complex, market leading matters working with some of the world's best legal minds – people who know the law and who understand business. We have an unrivalled ability to provide training and secondment opportunities across our global network.

Diversity & Inclusion

Baker McKenzie is committed to providing a diverse and inclusive culture for all its employees, with equal opportunity for all to progress and have a meaningful career with our Firm.

Our application process

Please apply by selecting the "apply now" link below and completing an online application form.

As part of our commitment to creating a diverse and inclusive culture, we encourage applications from all genders, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander people.

Secretary - IPTech

Wed, 14 Feb 2024 04:54:00 Z

Answering the phone - appropriately screening calls, resolving simple queries wherever possible, taking and relaying messages promptly, and, if necessary, redirecting queries
Creating and amending typed documents such as letters, emails, memos, contracts, agreements, presentations and pitch documents, using version control and track changes
Managing monthly billing processes and specific client invoicing requirements, including drafting and circulating invoices, distributing invoices to clients and necessary weekly, monthly and quarterly reporting responsibilities for key clients
Supporting the client matter intake process
Processing expense claims and cheque requisitions
Undertaking conflict searching
Time entry - production of narratives, creation of glossaries, etc.
Screening and organising correspondence (with voicemail, email, and regular postal mail), in authors’ absence and as per requests
Supporting in setting up team meetings and events and managing expenses
Working directly with clients, developing and maintaining relationships, and assisting with business development activities
Preparing Briefs to Counsel, Court books and other administrative tasks that relate to litigation matters.
Organising couriers, conferences and functions, travel and accommodation, internal and external meetings (including room, car spaces, catering, invitations etc) for authors
Assisting with the organising and conduct of client events, meetings and social functions for the Practice Group
Managing authors' calendars and schedules and keeping informed about authors' whereabouts at all time
Assisting in preparing and distributing relevant documentation to authors prior to critical dates (e.g. meetings, court proceedings, settlements etc.)
Identifying, opening, generating, maintaining, labelling, updating and closing files, according to task, author and the Firm’s requirements

What we're looking for -

Our ideal candidate would have:

Previous experience in a similar role, ideally in a law firm or professional services environment supporting partners with substantial practices and multiple fee earners;
Litigation and court forms experience;
Experience with monthly billing process;
High level of accuracy and attention to detail;
A minimum typing speed of 50 wpm (90% accuracy rate);
Excellent computer literacy in Word, Excel, PowerPoint and Outlook email;
Excellent customer service and client relationship skills;
iManage and Chrome River experience preferred but not required;
Certificate IV in Business Administration or equivalent is desirable;

About the Firm

At Baker McKenzie, we are different in the way we think, work and behave. Like no other law firm, we were born global. Our Australian practice was established in Sydney in 1964, in Melbourne in 1982 and in Brisbane in 2014. Our lawyers work seamlessly with our global colleagues, collectively providing a capacity of more than 5,600 locally qualified lawyers and 6,000 professional staff in 78 locations across 46 countries.

Baker McKenzie Australia can offer you access to complex, market leading matters working with some of the world's best legal minds – people who know the law and who understand business. We have an unrivalled ability to provide training and secondment opportunities across our global network.

Diversity & Inclusion

Baker McKenzie is committed to providing a diverse and inclusive culture for all its employees, with equal opportunity for all to progress and have a meaningful career with our Firm.

Our application process

Please apply by selecting the "apply now" link below and completing an online application form.

As part of our commitment to creating a diverse and inclusive culture, we encourage applications from all genders, abilities and cultural backgrounds including Aboriginal and/or Torres Strait Islander people.